Venue Presentation Coordinator

**REPORTING TO**: Venue Manager
**LOCATION**: cinch Stadium at Franklin’s Gardens (NN5 5BG).
**CONTRACT TYPE**: Full-time (35 hours per week, variable)
**SALARY**:Depending on experience

**REMIT**:
To ensure that cinch Stadium at Franklins Gardens is always presented in a clean, tidy, hygienic and welcoming manner as befits a world class sporting and events venue.

Responsible for the presentation of all customer-facing areas including hospitality boxes, restaurants, bars, meeting rooms and other customer facing areas, as well as all staff and in-house areas including rugby department, gym, physio room, changing rooms, medical spaces, staff offices and other back of house areas such as corridors and stairways. Note that kitchens and bars are managed by the catering provider, Levy, and are therefore out of scope.

**RESPONSIBILITIES**:
**Cleaning Management**
- Scheduling the cleaning of all internal areas of the stadium, taking into account the varying programme of external bookings, events and matchdays and the varying schedule of the playing and coaching departments
- Briefing the cleaning team daily on their tasks
- Implementing rotas, checklists and sign off sheets
- Scheduling deep cleans
- Undergoing COSHH training and adherence to guidelines for use of chemicals
- Undergoing other training as may be required by the Club and carry out training with cleaning team where required
- Determine if and when to use external cleaning agencies to supplement our in-house cleaning operation e.g. after major concerts/events or post-matchdays
- Be willing to undertake occasional hands-on duties to support the team and resolve issues
- Attendance on match and event days if/when required

**Other Venue Presentation Duties**
- Order cleaning and washroom stock and carry out effective stock management
- Report any maintenance issues identified whilst conducting spot checks (e.g. defective light bulbs, breakages or damage etc) to the Venue Manager
- Book external services where required to deliver window cleaning, litter picking and washroom services
- Act as main point of contact for the third party waste management provider to ensure they are delivering the services to the required standard
- Manage expenditure within budgets
- Support Venue Manager with Venue upgrade projects (if/when required)
- Any other duties appropriate to the role as may be required from time to time

**Stakeholder Liaison and Co-ordination**
- Daily communication with department heads and line manager to discuss operational requirements
- Reacting to changes in requirements e.g. as a result of new bookings, changes to schedule or unplanned events
- Monthly formal service reviews with Catering, Events, Hospitality and Operations managers
- Day-to-day liaison with all stakeholders to respond to feedback and assist with any venue presentation issues

**HR Duties**
- Complete and submit staff timesheets monthly, sign off holidays and record sickness
- Support cleaning team with training and personal development
- Set annual objectives and KPIs and monitor performance against them
- Carry out staff 1:1s and performance reviews
- Report to the Venue Manager any incident or accident

**THE SUCCESSFUL CANDIDATE WILL HAVE**:

- Experience of working within and leading a team
- Excellent organisational skills
- Excellent communication skills with a can-do attitude
- Ability to demonstrate an understanding of the high level of cleaning standards required
- Experience in leading on scheduling, liaising and agreeing clear KPI’s with all stakeholders
- Experience of working with Microsoft Office and creating spreadsheets
- A desire to raise standards
- Experience in a previous role where you had to be flexible and adaptable

**HOW TO APPLY**:
Closing date: Friday 22 March