Site Services

4 days ago

Slough, United Kingdom The Symphony Group PLC Full time

Symphony is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner-city high-rise projects and social housing providers where a diverse product range and outstanding service sets Symphony apart. Their investment in the largest field-based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service mean they have built strong long-term relationships with their customers. We are an Equal Opportunities company and abide by the Equalities Act 2010.

**About the Role**:
The role is field based and brings with it the responsibility of protecting the business by managing and documenting site activity, both pre-delivery and post-delivery.

**The key responsibilities of our **Site Services - Skyline **will include**:

- Ensuring excellent service to sensitive customers by establishing and maintaining clear lines of communication
- Attending site setups and progress meetings for allocated Skyline projects
- Scheduling plots for delivery via site plot schedules on the Symphony Extranet or by submitting call-off forms to the Sales Office, in line with customer programmes and Symphony lead-times
- Carrying out the check measure of plots 3 weeks before delivery for standard product and 5 weeks before delivery for the non-standard product (e.g. Paint to Order), reporting and documenting any findings directly to the customer via IMS documentation
- Submitting approved marked up revisions to the Symphony Design Office via an amendment form
- Carrying out the readiness inspection of plots 2 weeks before delivery for standard product and 4 weeks before delivery for a non-standard product, to ensure that when materials arrive on site they can be fitted without delay
- Inspecting the delivery and offload route a week prior to delivery, reporting back any issues to the National Project Manager
- Carrying out the week of delivery checks on plots to ensure that they have progressed to a level that enables Symphony materials to be fitted, reporting all findings via IMS and circulating accordingly with photographic evidence where required
- Maintaining a site activity folder throughout the life of allocated projects

**As our ideal Site Services - Skyline, you will have**:

- Experience in scheduling and managing plots, including check measures and readiness inspections.
- High levels of customer service
- Good time management
- An awareness of Symphony lead-times and weekly production deadlines

**As our ideal **Site Services - Skyline**, you will be**:

- Able to work effectively to achieve departmental KPI targets
- Able to communicate confidently with people at all levels to develop existing relationships with Architects, Specifiers, Site/Project Managers, Buyers, Senior Managers and Directors
- Able to work under pressure
- Self-motivated and able to maintain deadlines
- Willing to work as part of a dynamic team

If this sounds like the perfect opportunity for you and you’d like to become our **Site Services - Skyline**,** then please **click ‘apply’ today** - don’t miss out, we would love to hear from you

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