Guest Service Assistant

5 days ago

Dumfries, United Kingdom Mercure Dumfries Cargenholm House Hotel Full time

**Guest Service Assistant - Reception**:
**Reception - Mercure Dumfries Cargenholm House Hotel**:
**Contract**:Part time**
**Salary**:10.00 Per Hour****:
Mercure Dumfries Cargenholm House's striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
Mercure Dumfries Cargenholm House is the newest addition to Splendid Hospitality Group's portfolio.

**Role in our Family**:

- To operate the hotel reception to the agreed hotel standards
- Ensuring the set up of the restaurant and bar for mealtimes
- Basic meal production, with Food Safety and Hygiene practises followed
- Maintaining of buffets and clearing/sanitising of tables in restaurant area
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log.
- To clearly communicate with other departments to ensure mínimal impact on guest service.
- To promote Brand Loyalty Club, through acknowledgements and new sign ups
- To operate the bar and restaurant to the agreed hotel standards
- To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
- To ensure all rooms are turned around in an efficient manner
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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