Spa Host

**Spa Host**

**Role Overview**:
**Key Responsibilities**:

- **Exceptional Guest Service**: Provide a warm welcome to all guests upon arrival and offer support throughout their time in the spa. Your goal is to anticipate guest needs and ensure every detail of their visit exceeds expectations.
- **Reception Support**: Assist the reception team with checking in guests and guiding them through their arrival procedure.
- **Spa Maintenance**: Monitor and maintain cleanliness of changing rooms, manage towel stock, and ensure that all spa amenities are fully stocked and ready for guest use.
- **Guest Communication**: Communicate any changes in bookings or potential upgrades to enhance the guest experience. Handle guest requests with tact and discretion.
- **Retail Support**: Identify and encourage product sales opportunities post-treatment to support Spa Therapists.
- **Administrative Duties**: Assist with updating and preparing guest health declarations and supporting the spa therapy team with any necessary documentation.
- **Opening and Closing Procedures**: Carry out daily procedures, including cash handling, turning on spa equipment, and ensuring the spa facility is secure and ready for the next day's operations.

**Requirements**:

- Strong customer service skills and a friendly, positive attitude.
- The ability to anticipate guest needs and handle situations tactfully and professionally.
- A keen eye for detail in maintaining spa cleanliness and stock levels.
- Excellent communication skills, both verbal and written.
- Willingness to support the team across different tasks, from reception duties to retail sales.
- Previous experience in a spa or hospitality environment is advantageous but not essential.
- 16-20 hours part time

**Job Type**: Part-time

Pay: £12.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Dumfries: reliably commute or plan to relocate before starting work (required)

Work Location: In person