Incident Management Executive

6 days ago

Chester, United Kingdom Nelson Scott LLP Full time

As the Incident Management Executive, you will be reporting directly into the Incident Management Manager.

This team will engage with the Service Management Team; who acts as the face and voice of the client internally within the operations, whilst also being the voice of operations to the Front Office, and the Data Control Team; who have been designed to buildon our foundation to significantly improve the service we offer our clients to achieve more as an Operations Team.

You will be responsible for supporting the oversight of the Incident Management Framework for Operations and proactively supporting the resolution of Operations related Risk Events.

RESPONSIBILITIES
- Review and triage Ops Risk Events to ensure level of information detailed is sufficient for the Risk Event raised.
- Monitor and challenge Risk Events SLAs.
- Support the co-ordination of Risk Event resolutions where it requires multiple teams input.
- Collaboratively work alongside the Service Management Team to identify/support root cause analysis and remediation of issues, incidents and escalation.
- Support and monitor Service Improvement Plans for delivery and effectiveness.
- Support Ops Service Managers with accurately recording their RCSA and challenging their RAG ratings based on Service and Incident events raised.
- Challenge whether a strong culture of risk management is embedded across the Operations Team, aligned with Purpose, Vision and Values of the Company.
- Produce Incident Management support packs.
- Support Risk Event handling training to Ops.
- Hold regular meetings with Stakeholders to discuss Incident Management SLAs/KPIs, trends and queries.
- Engage with Data Control, IT, and FOS, where necessary, to support the resolution of Ops related Risk Events.
- Provide insight and MI to the Process Improvement Forum of any significant Incident related items.
- Ensure that all processes used by the Incident Management Team are thoroughly documented, consistently audited, and regularly improved.
- Ad hoc project/processes, as define by your line manager.
- The role will require regular interaction with Front Office, Operations and other stakeholders.
- Demonstrate an understanding of and compliance with regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.

WE WOULD LOVE TO HEAR FROM YOU/ PLEASE APPLY IF:

- Previous experience of operational processes in wealth manager or private client asset management.
- Strong understanding of operational risk management
- Strong stakeholder management skills.
- Able to challenge current processes within the operations area and provide solutions and efficiencies.
- Strong communication skills (written, verbal, oral, informal, formal), including the ability to be influential and persuasive with key stakeholders.
- Team player willing to respond to varied requests.
- Accuracy and attention to detail.
- Ability to work unsupervised at times.

  • Incident Response and Operations Assistant Manager

    5 days ago

    Chester, Cheshire, United Kingdom Lloyds Banking Group Full time

    JOB TITLE:Incident Response and Operations Assistant ManagerSALARY: From£39,825LOCATION(S):Chester, Leeds or ManchesterHOURS:Full timeWORKING PATTERN:Hybrid, 40% (or two days) in an office siteAbout this opportunityHere in the Embedded Finance team, we are a start-up business unit within Lloyds Banking Group Consumer Lending and are tasked with building out...

  • Incident Response and Operations Assistant Manager

    5 days ago

    Chester, Cheshire, United Kingdom Lloyds Banking Group Full time £39,825 - £44,250

    End DateTuesday 04 November 2025Salary Range£39,825 - £44,250We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJOB TITLE: Incident Response and Operations Assistant ManagerSALARY: From £39,825LOCATION(S): Chester, Leeds or...

  • Patient Safety Incident Lead

    2 weeks ago

    Chester, United Kingdom CWP Full time

    **Main area** - Administrative**Grade** Band 8a **Contract** Permanent **Hours** Full time - 37.5 hours per week **Job ref** 373-CSS1087 **Site** - NHS**Town** Chester **Salary** £50,952 - £57,349 per annum **Salary period** Yearly **Closing** 19/11/2024 23:59 **Job overview**: To provide clinical leadership for the review and...

  • Solutions Consultant

    3 weeks ago

    Chester, United Kingdom Bright Executive Full time

    Fleet Management Solutions ConsultantRemoteTransport Management Solutions / TMS / Fleet Management Solutions / Routing Management Solutions / Remote Working / Home Work£70,000 - £80,000 base + BenefitsAn exciting opportunity for an experienced Vice President of Fleet Solutions Sales to join a logistics and supply chain technology company. In a role where...

  • Solutions Consultant

    1 week ago

    Chester, United Kingdom Bright Executive Full time

    Fleet Management Solutions ConsultantRemoteTransport Management Solutions / TMS / Fleet Management Solutions / Routing Management Solutions / Remote Working / Home Work£70,000 - £80,000 base + BenefitsAn exciting opportunity for an experienced Vice President of Fleet Solutions Sales to join a logistics and supply chain technology company. In a role where...

  • Solutions Consultant

    7 days ago

    Chester, United Kingdom Bright Executive Recruitment Full time

    Fleet Management Solutions Consultant Remote Transport Management Solutions / TMS / Fleet Management Solutions / Routing Management Solutions / Remote Working / Home Work £70,000Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.- £80,000 base Benefits An exciting opportunity for an experienced...

  • Solutions Consultant

    6 days ago

    Chester, United Kingdom Bright Executive Recruitment Full time

    Fleet Management Solutions Consultant Remote Transport Management Solutions / TMS / Fleet Management Solutions / Routing Management Solutions / Remote Working / Home Work £70,000Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.- £80,000 base Benefits An exciting opportunity for an experienced...

  • IPAF Trainer Instructor

    1 week ago

    Chester, United Kingdom G&P Quality Management Full time

    MEWPS Industrial Training Instructor (Mobile Elevating Work Platforms)Location: Flexible Site Coverage - UK - Multiple Aerospace Manufacturing Sites Rate: £24.00 £45.00 per hour (DOE) Contract Type: Contract or PermanentAbout the RoleWe are seeking experienced Industrial Training Instructors to deliver high-quality training across multiple UK aerospace...

  • Executive Assistant

    1 week ago

    Chester, United Kingdom Alta Asset Management Full time

    Alta Asset Management is a growing business specialising in hospitality businesses. It currently manages 8 restaurants and hotel and is continuing to seek out new opportunities. We are looking for someone organised and able to work at a fast pace to support the business and director. - Personal Assistant tasks will include: - processing invoices and making...

  • NetSuite/ERP Account Manager

    1 week ago

    Chester, Cheshire, United Kingdom Catch Resource Management Full time

    NetSuite Account Manager - NetSuite, Account Manager, ERP account manager, NetSuite accounts, Client management, Client accounts, NetSuite account executive, Account executive, NetSuite account director, Account director, Senior account manager, Senior NetSuite account manager – Gloucestershire, West Midlands, London, Midlands, Surrey, Hampshire,...