Luxury Sales Specialist

**Our company**:
AW365 specialises in the sale of brand new and pre-owned luxury items. As a part of the Reliable Medicare and RM365 Group, we are committed to delivering unparalleled quality and service to our clients both in the UK and internationally. Our range of luxury items includes high-end fashion, accessories, and exclusive goods that cater to discerning tastes.

**Key Responsibilities**:
1. **Customer Service**:

- Provide expert advice on luxury items, ensuring a personalized and memorable shopping experience.
- Address and resolve customer concerns promptly and professionally.
- Maintain a high level of product knowledge to assist customers effectively.

2. **Sales and Business Development**:

- Develop and implement strategies to attract new customers.
- Identify and target potential markets for luxury items.
- Build and maintain relationships with high-end clients and stakeholders.
- Have extensive knowledge and connections for suppliers and manufacturers.
- Track and analyze sales performance to identify areas for improvement.

3. **Marketing and Promotion**:

- Plan and execute marketing campaigns tailored to the luxury market.
- Collaborate with the marketing team to create compelling content and promotional materials.
- Stay updated on market trends and competitor activities to refine marketing strategies.

4. **Administrative Duties**:

- Manage sales records and customer databases.
- Prepare reports on sales metrics and customer feedback.
- Assist in the planning and execution of luxury events and exhibitions.

**Skills and Qualifications**:

- **Experience**: Minimum 2-5 years of experience in luxury sales.
- **Education**: Bachelor's degree in Business, Marketing, or related field (preferred).
- **Customer Service**: Exceptional interpersonal and communication skills.
- **Sales Acumen**: Proven ability to close sales and achieve targets.
- **Marketing Skills**: Strong understanding of digital marketing and social media platforms.
- **Business Development**: Ability to identify new business opportunities and drive growth.
- **Product Knowledge**: In-depth knowledge of luxury brands and products.
- **Technology Proficiency**: Familiarity with Magento, CRM software and MS Office Suite.
- **Licenses/Certifications**: any relevant certifications in sales or marketing are a plus.

**Key Attributes**:

- Self-motivated and results-oriented.
- High attention to detail and organizational skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Passionate about luxury goods and exceptional customer service.

**Salary: Salary based on skills and experience. Bonus evaluation every 6 months ( June and December) dependent upon your performance at work.**

**Must wear formal office attire (uniform allowance £800 per year) **

**Personal phones must not be used for any purpose during working hours, only allowed to be used during lunchtime (no snacking during the working hours)**

**Working Hours Shifts: 40 hours per week, Monday to Friday (08:30 - 17:30), 1-hour lunch break**

Join AW365 and be part of a prestigious brand that values excellence and luxury. We look forward to welcoming a new team member who shares our commitment to quality and customer satisfaction.

Pay: £30,000.00-£50,000.00 per year

Additional pay:

- Performance bonus

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you obtained a 2:1 Degree in a related field?
- Have you assisted the company in procuring over 10 million in luxury items?
- Which luxury categories have you previously procured items from, and for which company did you manage these procurements?

**Education**:

- Bachelor's (required)

**Experience**:

- Luxury procurement: 3 years (required)

**Language**:

- English (preferred)
- Chinese (required)

Work Location: In person