Customer Service Representative

HSBC UK Branch Network - Customer Service Representative What you'll do As customer habits change and become more digital focused, our Branch Network is at the heart of our local markets acting as a community hub supporting and educating our customers to Bank with us using their channel of choice. The role of a Customer Service Representative (CSR) is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our CSR's alsoeducate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving our customers the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuinepassion for going above and beyond for customers - everything else we can teach you At HSBC we are passionate about coaching and developing our people, working for us you will have access to our learning platform "HSBC University" and will have the opportunity to develop yourself and your career further, you could even decide to start anapprenticeship programme with us and gain a qualification as you work. HSBC is a Global Bank and working for the Branch Network can be the gateway to an amazing Career, with access to other roles across the group with the ability to explore Flexible working locations, our only ask is that you commit to the Branch Network forthe first 18 Months of your career, to embed your learning and grow your skill set. Within this role you will: - Provide exceptional face to face customer service in a timely manner whilst working in a fast paced busy Branch environment - Process a wide range of transactions, including the balancing of funds whilst maintaining a high degree of accuracy - Have excellent attention to detail - Adhere to our policies and procedures - Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms to enable the customer to use their channel of choice - Collaborate as part of the dynamic Branch team - Actively seek to improve workflows and processes to make banking with HSBC easier for our customers **Requirements**: What do I need to be successful? - Demonstrate excellent communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers - The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service - Be resilient to a continuous changing environment Where & When you'll work Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. What You'll Get We offer an attractive starting salary, full time equivalent of £20,020 plus an annual discretionary performance bonus. You will also receive: - Over six weeks' holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours holiday - Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few. - A market-leading employer Pension contribution* - Access to "My Choice" Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few. - BUPA Healthcare - Life Assurance, equivalent to four times your annual salary - Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies. *Pension core contribution of 10% on first £21,200 of pensionable salary and 9% on any remaining salary over £21,200 plus 7% matching contributions Recruitment Helpdesk: Telephone: +