Lettings Co-ordinator

Job description

**LEASING ASSOCIATE / AMBASSADOR**

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighborhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

Overview of role

MAIN RESPONSIBILITIES FINANCIAL AND REPORTING
- Follow up new leads, register and understand customer’s rental requirements & match this to an **Ensure receipt of initial rent payments and any required funds prior to move in available apartment ** Facilitate the set-up of monthly payments
- Arrange viewings for customers and provide a first-class customer experience tour engaging the client **Identify and deliver opportunities for additional revenue through upselling of services and apartments y in all aspects of what the development has to offer for manager reporting and use**:

- Increase revenue through alternative investment streams, parking and facility hire Use of all systems to provide accurate records of customer information
- Work closely with the Lettings Manger to report on market trends, customer service reports and **Ensure accurate recording of customer processing information, ensure customer headline rent prices ** feedback is recorded for management reporting and use
- Work closely and collaboratively with the other on-site teams to ensure a seamless delivery of customer Identify opportunities for additional or enhanced income streams and develop strategies with head experience office
- Actively drive sales and retention of residents through customer service and effective negotiation of **Identify opportunities for cost efficiencies, budget saving and added value tenancy renewals ** Use of Spike or other database and systems to support accurate resident record as required
- Provide informed and accurate information to residents. Using social platforms such as The My Moda **Facilitate the set-up of monthly payments app to promote new updates and events ** Identify and deliver opportunities for additional revenue through upselling of services and apartments
- Be aware of amenity T&C's for manager reporting and use
- Actively engage with the team and feel confident to put forward suggestions and ideas **Use of all systems to provide accurate records of customer information**:

- Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use

MARKETING AND LEASING
- Acknowledge and follow up all initial customer enquiries
- Provide effective viewing booking support and follow up **Prepare electronic move in packs including issuing of tenancy and supporting documents**:

- Gather detailed customer feedback from viewings and report back to the Leasing Manager to drive Renewal negotiation and progression with tenants, including preparation of documents customer experience **Coordinating end of tenancies including booking check outs and ensuring re letting**:

- **Referencing progression including liaison with referencing provider and applicants Coordinating inventory production and sign off - working closely with the Leasing Manager**:

- Management of guarantor requirements and referencing Escalate any end of tenancy charge disputes to the leasing manage
- Creation of tenancy documentation including AST and system set up

EXPERIENCE
- Previous experience in residential property (hospitality or private rental sector preferred)
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Able to demonstrate an organised and professional approach and ability to priorities
- Experience of working to targets

KNOWLEDGE, ATTITUDE AND SKILLS
- Flexible working hours
- Excellent analytical skills **Well-groomed and of smart appearance**:

- Excellent communication skills Good level of computer literacy using Microsoft Word, Excel and Outlook
- Proactive and dynamic, taking ownership of all of core duties. **Innovative and pro-active**:

- Strong verbal and written communication skills. Ability to handle multiple tasks, to work well under pressure
- Accuracy and attention to detail. **With training, able to use other systems and software packages**:

- Have a great understanding of the city, it’s people, culture and social scene. Use this knowledge to Flexible and cooperative at all times promote areas and p