Customer Service Agents

2 weeks ago


Eastbourne, United Kingdom Gardners Books Full time

**Location**:

- Eastbourne, United Kingdom

**Salary**:

- £18600.00 per annum

**Posted**:

- Today at 12:55 PM

**Position**:

- Full time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round?

If so, we have a great opportunity for you.
- Achieve, and maintain an excellent working relationship with the team
- Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers
- Liaise with other departments within the business
- Follow and abide by GDPR (General Data Protection Regulation)
- Handle ad-hoc duties as required

Additional Information

We are recruiting across two different shifts:
**Weekdays: Monday - Friday - 37.5 hours per week**

**Weekends: Saturday - Tuesday - 30 hours per week**

If the applicant is successful, they will be required to provide a DBS check.

Essential Skills
- A capable multi-tasker who is self-motivated, and keen to improve
- Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout
- Excellent communication skills, both verbal and written
- Confidence talking to customers on the telephone
- Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word, and Excel
- Excellent attention to detail
- Ability to take ownership of queries and respond within a timely manner
- Comfortable working on your own initiative, but also know when to escalate issues
- Flexibility and willingness to adapt where necessary to help the wider team
- Resilience with the ability to problem-solve

Desired Skills

Previous experience working within an office environment would be an advantage.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensure we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.



  • Eastbourne, United Kingdom CCSCollect Full time

    CCSCollect is offering an excellent opportunity to join our Team as a Customer Service Agent within your own home. CCS is a long established, successful Debt Recovery company based in Croydon but are looking for agents who are located in the Eastbourne area or within a 10 to 15 mile radius of Eastbourne who are able to work from their home. We work with...


  • Eastbourne, United Kingdom Pertemps Full time

    **Customer Service Agent - Hybrid - Renewals** Office Location - Bexhill **Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm.** **The role: Customer service Agent - Renewals** Upon joining, you’ll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding...


  • Eastbourne, United Kingdom Your Move Estate Agents Full time

    Job Profile: - Your Move Eastbourne are looking for a highly motivated Trainee Estate Agent to join our estate agency branch on a full time, permanent basis.- This branch is part of National Home Move who are a network of 63 Reeds Rains and Your Move franchise branches across England.- Industry experience is ideal for this position, however as full training...


  • Eastbourne, United Kingdom Pertemps Full time

    **Customer Service Agent - New Business**Office Location: Bexhill**We are looking for self-motivated and driven customer service agent to join our expanding New Business team. You'll be working in an inbound call centre as part of a team supporting customers at the point of their insurance purchase, guiding them through thepayment process, whilst delivering...


  • Eastbourne, United Kingdom Fox and Sons Full time

    We’re looking for a highly motivated **Trainee Estate Agent / Sales Negotiator** to join our fantastic residential sales team in **Eastbourne, East Sussex.**The **Trainee Estate Agent / SalesNegotiator** is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...


  • Eastbourne, United Kingdom Fox & Sons Estate Agents Full time

    Fox & Sons are looking for a driven individual to join our successful team as an Administrator. If are you are someone who can see yourself thriving on delivering that exceptional service and marketing your client's dream home while building a strong platform for you future career, this is the role for you. Experience in Sales or Admin is desirable but not...


  • Eastbourne, United Kingdom Orbit Full time

    **Field Collections Agent** **No Warrant Work involved** **Annual earnings** total up to **£37,617 **(inclusive of the car allowance) **Monthly Bonus** Do you have a full driving licence and access to a vehicle for work? Would you love to work outdoors? Do you want the flexibility to work the hours to suit you and your customers? If the answer is...

  • Enforcement Agent

    1 week ago


    Eastbourne, East Sussex, United Kingdom Dukes Bailiffs Limited Full time

    Dukes is an award-winning, nationwide Enforcement company, with a Head Office based in the Midlands and employees working up and down the UK and Wales. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We are a family run company with roughly 90 employees located across England and Wales.Due to...


  • Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dacia Mazda Dealership in Eastbourne. You do not need automotive experience to be successful in this role - we will...


  • Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Dacia Mazda Renault Dealerships in Eastbourne. You do not need automotive experience to be successful in this role - we will...