Senior Leaders for The Disputes Resolution Service

**Details**:
**Reference number**:

- 252353**Salary**:

- £38,469 - £45,919- £38,469-£41,480 National £43,775-£44,583 Outer London £43,755-£45,919 Inner London £39,868-£44,057 Special Pay Zone.**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Dispute Resolution Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 9Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Blackpool, Cardiff, Glasgow, Liverpool, Lowestoft, Newcastle-upon-Tyne, Sheffield, Sunderland, WorthingAbout the job

**Job summary**:
Department for Work and Pensions (DWP) delivers a range of services to a broad customer base of around 20 million customers. These services are organised into benefit delivery areas (Universal Credit, Disability Services, Decision Making and Working Age, Retirement Services and Enabling/Supporting functions).

The Dispute Resolution Service (DRS) is a large and diverse service of nearly 2,800 colleagues based in England, Scotland and Wales and we are looking for energetic and enthusiastic people to fill 9 key senior leadership roles to support the delivery of our services and future modernisation agenda.

We care about our people and invest in their development, offering fantastic career development opportunities as well as excellent employee benefits.

There are 7 roles available in the following locations:
Birmingham, Lowestoft, Sunderland, Blackpool, Liverpool, Worthing and Sheffield

There are a further 2 flexible roles which can be located in any of the following sites:
Cardiff, Worthing, Sheffield, Liverpool, Blackpool, Birmingham, Lowestoft, Sunderland, Newcastle, Glasgow.

**Job description**:

- Being an active member of your Senior Leadership Team, providing visible and effective leadership and taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
- Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
- Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP.
- Contribute to business and people planning activities, ensuring appropriate and effective deployment of people and resources.
- Being accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.
- Preparing briefings for Senior Leaders and Ministers, translation of data; building compelling business cases; planning for and mitigating risks; working with a wide network of stakeholders and building common understanding.
- Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession Learning and Development products.
- Through role modelling positive behaviour and ways of working, make DWP an inclusive place where people can be their best.
- Ensure compliance with DWP security and data protection regulations.

**Person specification**:

- Strong and effective leadership experience, with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes.
- Experience and knowledge of leading diverse teams through effective coaching and mentoring, to improve service delivery and achievement of stretching business objectives.
- Capable of delivering performance improvement through proactive management of people and processes and ensuring compliance with performance management policies, procedures. Demonstrating resilience in overcoming difficulties by taking ownership for resolving issues.
- Proactive in designing, developing and delivering high quality outcomes that meet customer needs and improves customer service, delivering value for money and establishing ways to find and respond to customer feedback.
- Ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of the long term organisational vision.
- Build trusting relationships with colleagues and a range of stakeholders to support DWP becoming a learning organisation.
- Actively promote equality, diversity and inclusion in the workplace, demonstrating the DWP values with support and care for colleagues and creating opportunities for all.

**For roles located in Wales, the ability to speak Welsh is desirable**.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leader