Field Technical Support Specialist

2 weeks ago

Leicester, United Kingdom Proactive IT Full time

10256JB

£28k - 30k per year

Field Technical Support Specialist - Permanent - Leicester

£28,000 - £30,000

We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the Leicester area. Applicants will already reside in the area of cover (LE Postcodes).

**Field Technical Support Specialist Responsibilities/Tasks**:
Provide technical assistance to assigned company client accounts within timescales specified by SLAs.

Effectively investigate and rectify faults reported by the company and channel partner end users.

Perform routine maintenance and modifications/updates as required.

Provide support during installations.

Understand and be fully conversant with SLAs relating to assigned company accounts.

Understand solutions in use and be able to carry out basic fault finding.

Back up colleagues when necessary - e.g holiday, sickness, busy periods.

Log call details using the call logging system within agreed timescales.

Report reoccurring faults to enable proactive management of such faults.

Share expertise and technical information with team members.

To build relationships with key stakeholders within the company accounts at all times.

Ensure boot stock and/or site stock is maintained at specified levels.

Attend product courses as requested to ensure knowledge base sufficient for job role.

**Field Technical Support Specialist skills**:
Full UK drivers license required.

Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena.

City & Guilds or similar qualification.

Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues.

Excellent communication and interpersonal skills to ensure first class customer service.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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