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Retail Support Administrator

2 weeks ago

Warrington, United Kingdom Age Uk Full time

Age UK are recruiting for an efficient**Retail Support Administrator** to join our busy Retail Help Desk Team in Warrington. This varied role supports the Shop and Field Teams with operational issues along with providing customer service supportto the general public around donations.

**Main Responsibilities**:
Helpdesk & Divisional Support
- Process all Stock Donation Calls through the Help Desk and contact relevant field staff for final action plan.

**Specific Role Responsibilities**:

- To be an administrative support function to a Divisional Group(s). Supplying all information to the division from various input/output sources.
- Process Shop paperwork on receipt from all Division locations.
- Answer all incoming enquiries in line with Retail Support SLA.

**Administration**:

- Adhere to checking and input procedures within agreed timescales.
- Generate accurate and timely reports as requested by RSM.
- Responsible for accurate upkeep of all databases apportioned to the individual role.
- Accurately process relevant invoices/ raising purchase orders for the retail department when required.
- To maintain and periodically archive all relevant paperwork within department guidelines.
- Support all Operations departments with both Administration and customer service tasks.
- Supporting Gift Aid / Volunteer administration.

**You will have**:

- A proven office based background within an administrative environment or supporting a retail estate
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
- An Empathic approach to customer service/signposting.
- The Ability to work on own initiative and as part of a team.
- Basic IT skills needed to function in a call centre environment.

**What we offer in return**
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
- Excellent pension scheme, life assurance, health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Heka Fitness & Wellbeing Benefit.
- You Did It Awards - recognition awards from £100-250.

**Additional Information**

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.