Customer Engagements Associate £32k Healthtech

**Job Description** We are looking for a Customer Engagements Associate, who is passionate about quality and automation, to come onboard and join our Customer Engagements Team. You will report to the Customer Engagements Manager and have an important role in delivering exceptionalonboarding and projects for all our customers. The role of the Customer Engagements Associate will be to deliver customer engagement projects, mainly focusing on customer implementations, ensuring every customer has the best possible quality programme. The role will be based out of our London office and will require regular travel to customer sites across the UK, with the possibility for occasional international travel. In addition, the role will require successful working with the Customer Engagementsteam and the wider Growth team, collaborating to ensure the business achieves its objectives. **Responsibilities**: - Delivery of customer engagements as allocated by your line manager - Project Management from initiation through to transition to BAU, including project planning, agreement of key milestones and target metrics and ensuring project runs to plan - Stakeholder engagement with key stakeholders on the customer side, including clear expectation-setting around roles and responsibilities on both sides throughout the project - Change management, both with the core project team on the customer side, and coaching those individuals to manage all users within the organisation around that change - Quality programme design, engaging the relevant stakeholders and making use of "core setup model" from Growth Manager where appropriate to design the optimal quality programme for that organisation - Liaising with Growth Manager to arrange all required training resources throughout the project - Carrying out system configuration, ensuring this is carried out to appropriate standards of quality - Data analysis for project reviews to understand current usage and areas for improvement - Support for Sales, Account Management and other internal projects as required The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by our growing organisation and its overall business objectives. **Who Fits The Bill** We actively seek out people who demonstrate our four core values: - Put the customer at the heart of everything we do - Achieve as one team - Deliver the right results at the right pace to drive our ambition - Innovate with purpose You are comfortable working alone, whilst being keen to learn and contribute to the wider team. You enjoy solving challenges head-on and you’re not afraid to leave your comfort zone when the need arises. You are motivated by being part of a growing businessand playing an active role in that growth. Most importantly, you are enthusiastic about making an impact on the working lives of health and social care staff, from the front line to the board. - Experience working in customer-facing roles, with a patient and polite approach - Excellent attention to detail, and a desire to deliver high-quality outputs - Proficiency in Microsoft Office Packages (Excel, Powerpoint, Teams) and general technology literacy - Strong verbal and written communication skills, allowing you to communicate clearly and confidently to customers, including those with no technical background - Enthusiastic about learning and developing, and open to feedback to enable this - Well organised and capable of managing projects end to end - Great interpersonal skills, allowing you to establish and maintain productive working relationships with colleagues and customers alike - Reliability, punctuality and professionalism Desirable skills/experience - Experience project management - Knowledge of the health and social care sector - in particular quality improvement - Experience in training others on use of digital tools Benefits and rewards - A competitive market salary and pension contribution up to 7% - Annual discretionary bonus plan - Participation in the Employee Management Incentive (EMI) Scheme - Individual personal development budget plus 3 days paid study leave per annum - 25 days holiday plus bank holidays - 24/7 Employee Assistance Programme - The opportunity to join an exceptional start-up business backed by blue chip VCs from an early stage At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity,or religion.