Customer Service Associate
1 week ago
**Responsibilities for the customer service associate role**:
- Respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Analyse customer feedback to identify areas for improvement in service delivery.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to resolve complex customer issues efficiently.
- Be an active participant during the time spent during the customer acquisition initiatives we organise for our clients.
**Requirements**:
- Proven experience in a customer service role is preferred.
- Ability to analyse information and provide solutions effectively.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Flexibility to work various shifts as required by the business needs.
**Benefits**:
- Supportive team environment.
- Extensive training programme.
- Weekly team hangouts.
- International travel opportunities.
- Opportunities for advancement.
**Job Types**: Full-time, Permanent
Pay: From £1,906.67 per month
Additional pay:
- Bonus scheme
- Performance bonus
- Safety bonus
- Yearly bonus
**Benefits**:
- Canteen
- Company events
- Employee mentoring programme
- On-site gym
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Islington: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 31/01/2025
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