Technical Support Adviser 1st Line It

7 days ago

ShorehambySea, United Kingdom FOCUS 4 U LTD Full time

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for a Technical Support Advisor 1st Line IT.

The purpose of this department / team is to provide 1st line support and excellent customer service in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems.

Main duties of this role are:

- Manage tickets assigned and ensure system is organised and up to date.
- Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
- Contribute to the success of the service operations department and the company.
- To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

  • Technical Support Adviser 1st Line It

    2 weeks ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 3* accreditation by Best Companies - the highest...

  • Technical Support Adviser 1st Line It

    7 days ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest...

  • Technical Support Advisor 2nd Line IT

    2 weeks ago

    Shoreham-by-Sea, United Kingdom Focus Group Full time

    We’re Hiring – Technical Support Advisor 2nd Line ITSalary – up to £35,000 (DOE)Location – Shoreham-by-SeaKey Benefits:Generous Holidays:Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.Give Back:Enjoy paid volunteering days to support causes you care about.Referral Rewards:Benefit from our Refer a Friend scheme...

  • Technical Support Advisor 2nd Line IT

    5 days ago

    Shoreham-by-Sea, United Kingdom Focus Group Full time

    We're Hiring - Technical Support Advisor 2nd Line ITSalary - up to £35,000 (DOE)Location - Shoreham-by-SeaKey Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme...

  • Technical Support Advisor 2nd Line IT

    4 days ago

    Shoreham-By-Sea, United Kingdom Focus Group Full time

    We're Hiring - Technical Support Advisor 2nd Line ITSalary - up to £35,000 (DOE)Location - Shoreham-by-SeaKey Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme...

  • Technical Support Advisor 2nd Line It

    1 week ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest...

  • 1st Line Technical Support Advisor IT

    4 days ago

    Shoreham-By-Sea, West Sussex, United Kingdom Focus Group Full time

    We're Hiring - Technical Support Advisor 2nd Line IT Salary - up to £35,000 (DOE) Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend scheme and earn money for...

  • Technical Support Advisor 2nd Line IT

    4 days ago

    Shoreham-By-Sea, West Sussex, United Kingdom Focus Group Full time

    We're Hiring - Technical Support Advisor 2nd Line IT Salary - up to £35,000 (DOE) Location - Shoreham-by-Sea Key Benefits: Generous Holidays:  Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back:  Enjoy paid volunteering days to support causes you care about. Referral Rewards:  Benefit from our Refer a Friend...

  • Technical Support Advisor

    7 days ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    We are now recruiting for an Out of Hours Technical Support Advisor The purpose of this department / team is to support our local and international clients round the clock within our IT, Telecoms and Enterprise Networks departments. This role is primarily aimed at our IT desk however some basic cross support is also requiredwith training provided in those...

  • Technical Support Advisor

    2 weeks ago

    Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full time

    Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best...