Technical Support Advisor 2nd Line IT
4 days ago
We're Hiring - Technical Support Advisor 2nd Line ITSalary - up to £35,000 (DOE)Location - Shoreham-by-SeaKey Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team. Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. About Us:Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.Job Purpose:Working as a Technical Support Advisor 2nd Line IT, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services team. You'll provide advanced technical support and issue resolution.Key Responsibilities: Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order. Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets. Diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit. Troubleshoot hardware and software problems. Configure applications and systems. Drive outbound calling to resolve cases in a timely manner and avoid delays where possible. Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining. Skills & Experience: Experience in a customer facing technical support role. In depth understanding of system, applications and network infrastructure - may have specialist knowledge in some areas and confident to troubleshoot/configure/install. Experience with remote desktop support tools. Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers. Experience of overcoming technical challenges and benefits from this experience in analysing and solving customer issues. Knowledge of ITIL framework and best practices. Able to assess when it's appropriate to escalate an issue to 3rd line in order to ensure a good customer experience. Nice to have: Industry certifications such as MCITP, CompTIA Network+ At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.Ready to make a real impact? Apply now
-
Technical Support Advisor 2nd Line IT
2 weeks ago
Shoreham-by-Sea, United Kingdom Focus Group Full timeWe’re Hiring – Technical Support Advisor 2nd Line ITSalary – up to £35,000 (DOE)Location – Shoreham-by-SeaKey Benefits:Generous Holidays:Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.Give Back:Enjoy paid volunteering days to support causes you care about.Referral Rewards:Benefit from our Refer a Friend scheme...
-
Technical Support Advisor 2nd Line IT
4 days ago
Shoreham-By-Sea, United Kingdom Focus Group Full timeWe're Hiring - Technical Support Advisor 2nd Line ITSalary - up to £35,000 (DOE)Location - Shoreham-by-SeaKey Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme...
-
Technical Support Advisor 2nd Line It
1 week ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest...
-
Technical Support Advisor 2nd Line IT
4 days ago
Shoreham-By-Sea, West Sussex, United Kingdom Focus Group Full timeWe're Hiring - Technical Support Advisor 2nd Line IT Salary - up to £35,000 (DOE) Location - Shoreham-by-Sea Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend...
-
1st Line Technical Support Advisor IT
4 days ago
Shoreham-By-Sea, West Sussex, United Kingdom Focus Group Full timeWe're Hiring - Technical Support Advisor 2nd Line IT Salary - up to £35,000 (DOE) Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy paid volunteering days to support causes you care about. Referral Rewards: Benefit from our Refer a Friend scheme and earn money for...
-
Technical Support Advisor
7 days ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeWe are now recruiting for an Out of Hours Technical Support Advisor The purpose of this department / team is to support our local and international clients round the clock within our IT, Telecoms and Enterprise Networks departments. This role is primarily aimed at our IT desk however some basic cross support is also requiredwith training provided in those...
-
Technical Support Advisor
2 weeks ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best...
-
Technical Support Adviser 1st Line It
7 days ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference. We offer a large selection of benefits to our employees which...
-
Technical Support Adviser 1st Line It
7 days ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 1* accreditation by Best Companies - the highest...
-
Technical Support Adviser 1st Line It
2 weeks ago
Shoreham-by-Sea, United Kingdom FOCUS 4 U LTD Full timeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 3* accreditation by Best Companies - the highest...
