Support Officer

Support Officer

**Salary**: £25,828.00 - £31,266.00
Contract type: Permanent
Working hours: 35 hours a week, 9am - 5pm Monday - Friday
Location: Matilda House, Rymers Lane, Oxford, OX4 3LA

**Role Overview**

Are you looking for a rewarding job to help people live safe, happy and independent lives?

As a Support Officer you will join our friendly and hard-working team in supporting customers living in supported accommodation service, enabling customers to sustain their tenancies by promoting independence, freedom and choice.

**Key responsibilities**
- Assess referrals and engage with prospective clients using a person-centered approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate
- Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures
- Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes
- Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments
- Engage in continuous professional development and reflective practice
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained
- Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required
- Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner
- Actively contribute to the collection of data to be used in statutory returns
- To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary
- Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations
- High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future

**More about you**

We want you to bring your knowledge and experience to play your part in improving people’s lives:

- Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes
- An understanding to motivate people who have complex and diverse issues, including alcohol or substance misuse, mental health trauma and behavioural challenges
- This role will require working alone more often than not, so discipline and self-motivation is key

**About A2Dominion**

We are a UK housing association committed to a new vision - providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.

And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make