Customer Service Officer

1 week ago

Oxford, United Kingdom Hays Business Support Full time

Your new company
Oxfordshire County Council is seeking a number of Specialist Customer Service Officers to join their Contact Oxfordshire team on a temporary basis. This is a 3‑month contract with the possibility of extension.You'll be the first point of contact for adult social care enquiries, supporting members of the public and partner agencies-including medical professionals, police, and fire services-across phone, email, web, and face‑to‑face channels.This role offers variety and impact: from completing disability aid assessments and safeguarding referrals to handling emergency service reports and signposting customers to other Oxfordshire services.

Your new role
As a Specialist Customer Service Officer, you will act as the first point of contact for adult social care enquiries, providing support across a range of communication channels. Your responsibilities will include completing assessments and arranging disability aids, identifying and processing safeguarding referrals, and handling emergency service reports to ensure they are forwarded appropriately. You will also conduct bed leaver reviews, signpost customers to other Oxfordshire services, and navigate multiple health and social care systems to deliver effective support. In addition, you will be expected to make independent decisions and escalate complex enquiries when necessary, ensuring that every customer receives the right level of care and guidance.

What you'll need to succeed
We are seeking someone with proven customer service experience, particularly in handling challenging conversations over the phone and by email. The ideal candidate will demonstrate strong communication skills-clear, confident, patient, and professional-while remaining calm under pressure and managing sensitive discussions effectively. Proficiency in MS Office and case management systems is essential, alongside a genuine interest in social and health care services. A willingness to learn and apply relevant legislation, such as the Care Act 2014, is also important to succeed in this role.

What you'll get in return
This role is offered on a temporary 3‑month contract, with the possibility of extension or the opportunity to apply for a permanent position. You will benefit from flexible working arrangements in line with the Councils Agile Working Policy, though travel across Oxfordshire may occasionally be required. A Basic DBS check is essential for this post and Hyas will carry out this check. The position is paid at an hourly rate of £17.23, with wages issued on a weekly basis, providing both stability and flexibility for the successful candidate.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

  • Customer Service Officer

    1 week ago

    Oxford, United Kingdom HAYS Full time

    Job DescriptionFull-time Customer Service Officers within Adult Social Care, hybrid working in Oxfordshire Your new company Oxfordshire County Council is seeking a number of Specialist Customer Service Officers to join their Contact Oxfordshire team on a temporary basis. This is a 3‑month contract with the possibility of extension.You’ll be the first...

  • Customer Service Officer

    3 weeks ago

    Oxford, United Kingdom Hays Careers Full time

    Your new company Oxfordshire County Council is seeking a number of Specialist Customer Service Officers to join their Contact Oxfordshire team on a temporary basis. This is a 3-month contract with the possibility of extension.You'll be the first point of contact for adult social care enquiries, supporting members of the public and partner agencies-including...

  • Customer Service Officer

    2 days ago

    Oxford, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpany Oxfordshire County Council is seeking a number of Specialist Customer Service Officers to join their Contact Oxfordshire team on a temporary basis. This is a 3‑month contract with the possibility of extension.You’ll be the first point of contact for adult social care enquiries, supporting members of the public and partner...

  • Customer Service Advisor

    9 hours ago

    Oxford, United Kingdom Service Care Full time

    Customer Service Advisor needed with Oxfordshire County Council **Start** **Date**: - ASAP **Location** - Oxford **Duration** - initially 4 months **Hours** **per** **week** - 37 hours per week **Salary** - £11.75 ltd an hour *** **Description**: - The role will require various duties across the contact centre including Children's social are...

  • Specialist Customer Service Advisor

    9 hours ago

    Oxford, United Kingdom Service Care Full time

    Specialist Customer Service Advisor needed with Oxfordshire County Council **Start** **Date**: - ASAP **Location** - Oxford **Duration** - 6 months **Hours** **per** **week** - 37 hours per week **Salary** - £11.75 ltd an hour *** **Description**: - You will complete assessments for service users that require support with day to day living. The...

  • Customer Service Application Officer

    5 days ago

    Oxford, United Kingdom IMH Recruitment Full time

    Job DescriptionIMH Recruitment are currently looking for a reliable Customer Service Application Officer for our client based in Oxford.Job Overview:The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO...

  • Specialist Customer Service Office

    1 week ago

    Oxford, United Kingdom Oxfordshire County Council Full time

    Are you passionate about helping others and making a real impact in your community?We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire.At the heart of our Customer Experience Function is a commitment to empowering residents,...

  • Specialist Customer Service Office

    6 hours ago

    Oxford, United Kingdom Oxfordshire County Council Full time

    Are you passionate about helping others and making a real impact in your community?We’re looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire.At the heart of our Customer Experience Function is a commitment to empowering residents,...

  • Specialist Customer Service Officer

    2 weeks ago

    Oxford, United Kingdom Oxfordshire County Council Full time

    Are you passionate about helping others and making a real impact in your community? We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire. At the heart of our Customer Experience Function is a commitment to empowering residents,...

  • Specialist Customer Service Officer

    2 weeks ago

    Oxford, United Kingdom Oxfordshire County Council Full time

    Are you passionate about helping others and making a real impact in your community? We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire. At the heart of our Customer Experience Function is a commitment to empowering residents,...