Customer Service Team Leader
1 week ago
To provide education, guidance and full support including day-to-day operational responsibility of a regional customer service team, to deliver efficient maintenance to fire detection and associated systems. The UK will be divided into four geographic areas, North West; North East; Midlands & South West; South East. As the customer service team leader, your most important role is leading and motivating the team to ensure the company can provide a good and efficient customer service.
Person Specification Typical Responsibilties
- **Closing Date**:TBC
- **Job Location**:Nelson, Head Office
- Contract Type
- Full time- Salary
- Dependent on previous experience- Hours
- 40 hours per week**Typical Responsibilties**:
- Be expected to know your company’s products and policies and be able to communicate it effectively to other members of staff.
- Be an active member of the customer service escalation & support team.
- Help build positive customer relations to meet client expectations and lead by example.
- Staff Appraisals.
- Training and development of the team.
- Operational responsibility for the team including ensuring invoicing is carried out in an efficient and timely manner.
- Holding regular on-to-one meetings with team members to review and action workload.
- Produce monthly reports to the customer service team manager on the status of all works responsible for the team including PPMs, faults, follow ups and invoicing reports.
- Daily management and support of the team.
- Have knowledge and competency of all software management systems, including Portal and dashboard systems.
- Attend weekly meetings and progress meeting with the Team Manager, Operations Manager and/or Service Director.
- Monitoring and management of KPI’s.
- Managing daily escalating matters, complaints and providing support to customer service team members, and ensuring continuous improvement with account issues, assisting the Team Manager, Operations Manager, Service Director.
- Managing any client complaints prior to escalation.
- Any other duties commensurate with your position.
**Person Specification**:
**Qualifications**:
**Qualifications**
**Essential / Desirable**
**To be identified by**
Supervisory/Management
Desirable
Application
Finanical
Desirable
Application
**Experience**:
**Experience**
**Essential / Desirable**
**To be identified by**
Experience within a similar role coordinating team leadership / management
Essential
Interview / Application
Leadership & motivational skills
Essential
Interview / Application
Knowledge of Fire detection, Gas Suppression, Emergency lighting and associated alarm systems
Desirable
Interview
**Skills / Abilities**:
**Skills / Abilities**
**Essential / Desirable**
**To be identified by**
Excellent attention for detail
Essential
Interview / Application
Customer service
Essential
Interview / Application
Strong interpersonal skills and the ability to communicate with people at all levels
Essential
Interview
Capable of managing labour resources
Essential
Interview
Ability to liaise and coordinate works with clients, sales engineers, projects dept in a professional manner
Essential
Interview
Proficient using Microsoft computer packages including Excel, Word, and Outlook
Essential
Interview / Application
Leadership Skills
Essential
Interview
Ability to work under stressful conditions
Essential
Interview
**Other**:
**Other**
**Essential / Desirable**
**To be identified by**
Enthusiasm and willingness to learn
Essential
Interview
Flexible in approach to working hours
Essential
Interview
-
Team Leader
2 weeks ago
Nelson, United Kingdom Greene King Full timeTeam Leader As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork. You’ll maintain high standards and keep our customers happy. Company Hungry Horse is a place where drinks are always flowing and the plates are piled high. Our pubs bring families and friends together, from footy days to...
-
Team Leader
1 week ago
Nelson, United Kingdom Hungry Horse Full timea45abc21-ccea-4858-9a48-7a32395ba89f As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Company Description Join us at Hungry Horse, where the drinks are always flowing and the plates are...
-
Customer Service Team Member
6 days ago
Nelson, United Kingdom Rotherwood Full timeContract: Temporary, Full-time, Mon – Fri, 9am-5pm (37hr week) An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Services Team Member. In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff....
-
Customer Service Team Member
2 weeks ago
Nelson, United Kingdom Rotherwood Full timeContract: Temporary, Full-time, Mon – Fri, 9am-5pm (37hr week) An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Services Team Member. In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff....
-
Customer Service Team Member
5 days ago
Nelson, Lancashire, United Kingdom Rotherwood Full time £20,000 - £35,000 per yearContract: Temporary, Full-time, Mon – Fri, 9am-5pm (37hr week)Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Services Team Member.In this role, you...
-
Customer Services Team Member
2 weeks ago
Nelson, United Kingdom Protec Fire Detection Full timeTo provide our national client base with an excellent customer service experience. You will work closely with clients and field staff to organize the service, commissioning and repair of our fire alarm and associated systems. Also important is the timely completion of associated administrative duties as well as maintaining accurate records in line with...
-
Team Leader
2 days ago
Nelson, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Team Leader for our Clinical Treatment Team. You will work closely with the Community Matron and Service Manager to support the team and ensure delivery of safe and responsive services across various physical health and ECT clinics We are looking for a highly organised and motivated individual, with an interest in...
-
Production Team Leader
4 days ago
Nelson, United Kingdom Refresco Full time**Job Role**:Production Team Leader **Salary**: £31,287.65 - £32,852.03 Refresco, the world’s largest independent soft drinks manufacturer are recruiting **Production Team Leader**for our **Nelson** Site. You will play an important role in making sure some of the best-known drink’s brands in the UK are manufactured to the right quality and delivered...
-
Security Customer Services Team Member
1 week ago
Nelson, United Kingdom Protec Fire Detection Full timeTo provide our national client base with an excellent customer service experience. You will work closely with clients and field staff to organize the service, commissioning and repair of our electronic security systems and associated systems. Also important is the timely completion of associated administrative duties as well as maintaining accurate records...
-
Fruit & Veg Team Leader
6 days ago
Nelson, United Kingdom Morrisons Full time**About The Role**: Our store teams are at the heart of the local community and our Fruit & Veg Team Leaders work to ensure we to deliver outstanding customer service to all our customers through great service, standards and availability across the fruit and veg department. Effectively communicating and coordinating a team of colleagues, ensuring a strong...