Repair and Maintenance Manager

**Covering South London region**
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open - and this matters even more through a pandemic.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across workingfrom home, office and our sites. We’ll cover this during the assessment process.
**What you’ll be doing**
As the Repair & Maintenance Manager (R&M) Manager you will be accountable for the end-to-end delivery of **repair and maintenance services** in your geographic areas.
You will play a key role in the transition to bring R&M activity inhouse, helping to shape the roles and processes to set up the R&M function and then as we **review and transform, to optimise the service.**
Using your **stakeholder management and technical expertise** and in Repair & Maintenance ensure that our newly established ‘in-house’ R&M division operates in line with best practice health & safety standards to ensure effective delivery and customersatisfaction metrics.
**Specific responsibilities will include**:

- Organise, support, and manage teams and subcontractors to ensure execution of work is carried out in a **cost effective and productive** manner
- Implement, monitor, and achieve Thames Water’s targets across **health & safety standards, quality and performance measures**:

- **Manage, coach and develop** individuals in both their roles and their broader careers
- Seek ways to improve how work is delivered through efficient work practices, promoting, and communicating **service performance and best practice** to all staff
- **Lead and inspire** your teams in health & safety, quality and working practices
- **Create and implement innovative strategies, processes and procedures** to improve customer outcomes, business targets and operational efficiency
- Resolve escalated customer complaints and queries and **promote exemplary customer-first service** at every opportunity
- **Build a strong relationship** with the Senior Management of the R&M suppliers in your geographicarea to optimise the service they provide and play a key role in the future supplier strategy
- Be accountable for **delivering the future transformational benefits** through end-to-end business optimisation within water networks

**We’re looking for you to**:

- Have extensive experience leading teams in a customer focused and commercial environment within Repair & Maintenance
- Have a technical understanding of water networkswith knowledge of regulatory requirements and procedures
- Be able to demonstrate repair and maintenance knowledge and experience with an understanding of leakage technology
- Have strong IT skills
- Be able to utilise analytical and problem-solving skills in high pressure environments
- Be a committed team-player and change-manager experienced working with both internal and external stakeholders
- **Live and breathe our values** through reliability, commitment, customer focus, taking ownership and continuous improvement

**What’s in it for you?**
This is an exciting opportunity to support the formation of the field Repair & Maintenance function within Thames Water and ensure a smooth transition from the existing third-party providers.
Our competitive salary package includes an **excellent contributory pension**, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme, including **car allowance, bonus opportunity and private healthcare policy.**
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and really great benefits. We’re also proud to be an equal opportunityemployer, Stonewall Diversity Champion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive.This means, when a crisis happens, we all rally round to support our customers. As part of your role, you’ll be asked to help out our Instant Support Team tohelp our customers in their hour of need. This is incredibly rewarding, and you’ll be given full training - it’s also a great opportunity to learn more about our business and meet colleagues.