Operations Manager

2 weeks ago

Dartford, United Kingdom Howells Solutions Full time

**Operations Manager - Social Housing Repairs & Maintenance Contracts
Kent / SE London based
£55-70k plus car/allowance & benefits**

My client is a leading national contractor operating within the Social Housing repairs and maintenance sector. Due to continued expansion, they currently have an exciting opportunity for an Operations Manager to join their highly successful team in NorthKent / SE London.

Reporting to the Regional Director, the Operations Manager will be responsible for overseeing teams delivering Reactive Maintenance and Voids contracts Housing Association clients, ensuring teams achieve targets relating to KPI's and SLA's, Health & Safety,first time fix and materials targets.

We are looking for an experienced and competent Operations Manager with solid experience of running a mobile workforce, delivering a repairs or refurbishment service within Social Housing.

You will be an effective leader with the ability to develop a highly talented and motivated team, whilst building strong relationships with internal business functions, stakeholders, customers, consultants and the wider supply chain.

**Operations Manager Responsibilities**:

- Lead and manage all operational activities ensuring that works are delivered on time, in full, in compliance with codes of practice, BOP and current statutory legislation.
- Develop and maintain processes within the company, engaging the clients in a culture of collaborative working focused on continual improvement.
- Maintain and promote effective relationships at all levels with the client, focusing staff on performance, best value and established best operating practices.
- Ensure the delivery team effectively delivers work through a comprehensive quality assurance system including contract administration and proactive budget monitoring
- Business technical lead including consulting with business development and bids teams, client competitive dialogue and bid presentations
- Delivering partnering as a business strategy.
- Continually improve business and branch performance.
- To promote development and training for all staff within branch and promote a culture of employee empowerment.
- Ensure capital employed and other key financial ratios are achieved and improved.
- Ensure that branch and production costs are within targets.

**Operations Manager Experience**
- Understanding of strategic and operational processes within social housing property services contracts
- Experience of working at a strategic level, developing and implementing continuous improvement
- Ability to set and measure targets
- Strong IT skills
- Strong management skills and the ability to motivate a team at all levels
- Ability to be innovative and creative to resolve complex issues

**Salary & Benefits**

You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salaryalong with the long term opportunity for career progression.

**Applications

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