Italian Speaking Customer Support Assistant
1 week ago
Italian speaking Customer Support Assistant - Poole - Salary of £22,000
Our client based in Poole are looking for an Italian speaking Retail Support Assistant to join their team. The main aspect of the role is to support and co-ordinate with multiple teams. Ensure all customer orders are processed efficiently and accuratelyand deliver outstanding customer service.
Main responsibilities:
- Liaising with and supporting sales reps and agents regarding customer accounts and enquiries.
- Providing and analysing customer's data and performance to sales
- Processing orders and inputting other manual orders
- Recording values of orders and cancellations
- Amending customer orders
- Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders
- Keeping customer records up to date
- Dealing with stock availability & price information requests
- Providing and analysing customer's data and performance to sales
- Assisting Key Account Merchandisers
- Dealing with non-conformity issues
- Ensuring discounts and product catalogues are applied to orders
- Continual reviewing of processes
- Advising on the nearest location, pack features, function and fitting
- Directing consumers to relevant information pages on website to assist with their enquiries
Key Skills:
- Fluent in Italian, both written and verbal.
- Communication skills, both written and verbal
- Experience within a customer service environment.
- IT literate with a good knowledge of Excel.
- Excellent attention to detail and accuracy
- Team player
The working hours are Monday - Friday 8.30am - 5pm.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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