French Speaking Customer Service Advisor

2 days ago


Poole, United Kingdom Page Personnel Full time

Business thriving on growthOpportunity to GrowAbout Our ClientThis is an opportunity to work with a well-established organisation in the Leisure, Travel & Tourism industry. The company operates as a medium-sized enterprise with a strong presence in its sector and is known for its commitment to delivering exceptional service and operational excellence.Job DescriptionThe key responsibilities for the French Speaking Customer Service Advisor role are:Provide excellent customer service to French-speaking clients via phone, email, and other communication channels.Handle customer inquiries, complaints, and requests in a professional and efficient manner.Maintain accurate records of customer interactions and transactions.Coordinate with the Logistics department to resolve any service-related issues.Assist in the booking and scheduling process for travel and tourism services.Ensure compliance with company policies and procedures while interacting with clients.Provide translation support for French-speaking customers as needed.Collaborate with team members to improve customer service processes and outcomes.The Successful ApplicantA successful French Speaking Customer Service Advisor should have:Fluency in both French and English, with excellent communication skills in both languages.Previous experience in a customer service or support role, preferably within the Leisure, Travel & Tourism industry.Strong organisational skills and attention to detail.Ability to work effectively in a team-oriented environment.Proficiency with standard office software and customer service tools.A positive attitude and a problem-solving mindset.What's on OfferCompetitive salaryFixed-term contract with potential for career growth.Opportunity to work in the exciting Leisure, Travel & Tourism industry.Collaborative and professional work environment in Poole.Supportive team culture with a focus on employee success.If you are a fluent French speaker with a passion for customer service, we encourage you to apply for this exciting role as a French Speaking Customer Service Advisor based in Poole. Take the next step in your career today



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