Prime Brokerage Client Service Operations Support

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Theirrole is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a **Prime Brokerage Client Service Operations Support**for a **6 - 12 Months contract based in Marylebone (hybrid).**

**Purpose of the Role**:
One of the major banks in Europe with a strong presence throughout the world, this organisation is a leader in Global Equities & Commodity Derivatives. As part of this activity, the Client Service role is an important component, with teams established inthe major financial places (New-York, London, Hong-Kong and Mumbai). The main missions of these teams are to:

- Provide clients with a single dedicated point of contact for all Cash Prime Brokerage and Synthetic Prime Brokerage related issues.
- Ensure client receive 'Best in Class' client service offering.
- Attend Client Service review meetings in line with Business.
- Ensure client trade bookings are processed in a timely and accurate manner and in line with client expectations.
- Manage relationships internally across settlements and payments to ensure core ops teams are meeting Client Service / Hedge Fund Client expectations.
- Build and maintain personal relationships with the clients who the individual will be accountable and responsible for the service delivery of.
**As a **Prime Brokerage Client Service Operations Support** you will be responsible for**:

- Acting as a dedicated operational point of contact for both external Prime Brokerage clients and internal departments to resolve open items related to unaffirmed / unmatched trades, client reports, fails, static data, and any other operational issues.
- Working with Front Office, P&L, Back Office, Third party vendors, and Application Support to resolve operational and booking issues
- Managing real-time trade booking exceptions internally between the trading desk and sales force
- Having a full understanding of the life cycle of a trade, and participate / assist in improvements to trade lifecycle processing.
- Cleaning up all unmatched international trades, by liaising directly with Prime Brokerage Clients and executing broker's Middle Office and Settlements teams
- Fail Monitoring
- At least 2 years of relevant financial industry experience.
- Strong qualification level in equity derivative markets. Financial market knowledge of derivatives products including TRS, ETFs, Equity Swaps, etc.
- Previous experience (1 yr+) in a Derivative Middle office environment or prior experience in working with Trading/ Sales in a financial institution
- Proficient in Microsoft Office, especially Excel
- Knowledge of various financial markets.
- Strong sense of risk and critical thinking.
- **This client will only accept workers operating via an Umbrella or PAYE engagement model.**_

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business