Lead Caseworker
3 days ago
**INTERNAL VACANCY ONLY - LEAD CASEWORKER PO5A**
**Purpose of the role**
The role of a Lead Caseworker is to work within Adjudication. This will require extensive understanding of pension complaints and TPO casework processes alongside a customer focused approach to complaint management and resolution. They will need to take into account relevant legislation and TPO’s statutory powers and purpose.
**Key responsibilities**
- Lead on complex casework issues, sharing knowledge across the organisation and producing resources to assist caseworkers on these issues.
- Supporting professional development and talent through training and feedback.
- Assist with the onboarding of new caseworkers.
- Assist with quality assurance reviews and case audits to ensure adherence to policy and consistency across teams.
- Provide technical pensions support to caseworkers.
- Develop relationships with key internal and external stakeholders.
- Manage and investigate a portfolio of complex cases that require formal investigation, working within TPO’s processes, procedures and standards, and taking into account the needs of the parties concerned whilst maintaining impartiality.
- Ensure TPO’s casework management system is updated accurately.
- Write articulate and well-reasoned outcomes on the merits of complaints.
- Working flexibly across Casework as necessary and any other duties that may reasonably be required.
Please refer to the **Job Description** for further information.
Closing date**:8 January 2026 at 11:59pm**
If you feel that you have the skills and experience required to become our **Lead Caseworker,** please click ‘apply’ today. We would love to hear from you
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