Customer Planner

2 days ago

Slough, United Kingdom Thames Water Utilites Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you’ll be doing**

You’ll be responsible for understanding resource requirements and constraints as well as optimising resource utilisation to plan customer and maintenance work effectively, as well as ensuring that every customer has a best in class interactions with you in the Customer Solution Centre. The role carries a high level of responsibility as you will look after a large geographical area, manage multiple stakeholders and be expected to flex between varying business requirements on a daily basis, be those duties of a Customer Assurance agent or Customer Planner. This role aims to deliver excellent service to our customers and is at the heart of prioritising and delivering work for our field teams as we strive to be the best in the industry.

**W**hat you should bring to the role**
- Excellent verbal and written communication skills
- The ability to work in a fast-paced environment as well as proactively prioritise work
- The ability to work with business critical systems, Salesforce and NGCC

**What’s in it for you?**

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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