Practice Support Co-ordinator

2 weeks ago

London, United Kingdom Ealing Council Full time

Job description

Ealing Council have an exciting new opportunity as Practice Support Co-ordinator available on a full-time basis. At Ealing Council, we strive to create communities where everyone can live a long, happy, and healthy life, full of pride and identity. We aim to create an environment where every child can reach their potential and achieve their dreams. Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment.

The Practice Support Co-ordinator is a pivotal role to the smooth running and organisation of the team as the point of contact for enquiries from staff and partner agency professionals. The role provides a proactive, comprehensive, confidential, and robust administrative support service across the practice team to ensure timely and appropriate interventions with children and their families.

**As the Practice Support Co-ordinator you will**:

- Provide comprehensive support to the social work team including managing requests for interpreter, travel and accommodation bookings and financial payments
- Organise, attend and minute meetings
- Maintain systems and processes that enable the smooth running of the practice team
- Deal with enquiries some of which may be complex and/or contentious, from members of the public, staff and partner agencies in addition to sharing of information and effective partnership working
- Support the Performance Management Team with the verification, collation, and submission of Statutory Reports through proficient use of MS Office, CRM, and IT systems
- Compile and maintain spreadsheets and work closely with practitioners to ensure accurate information for reporting and support the Data Analyst and Business Manager with the collation/production of reports

**Our ideal Practice Support Co-ordinator will have the below skills and experience**:
- Administrative and/or business support experience
- Experience in organising meetings and taking accurate and detailed minutes
- Strong time management skills
- Strong verbal and written communication skills when dealing with enquiries from members of the public, staff, and other agencies in line with the Council’s Customer Care procedures and within an Equality and Diversity framework
- Experience and knowledge of financial systems and transactions including raising purchase orders, processing invoices for goods/services and financial year end tasks
- Experience of working independently and collaboratively as part of a team
- Experience of analysing and evaluating performance information and presenting reports on key indicators
- Intermediate Word and Excel - qualification or equivalent experience

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

**Interview dates: w/c 19**th** May 2025

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