Care Coordinator

7 days ago

Glasgow, United Kingdom LOVE Group Full time

**Care Coordinator - Children's Services**

As a part of the role, we will provide you with some exciting benefits and ongoing training, and development opportunities including
- **Competitive rates of pay**:

- **Holiday entitlement up to 33 days**:

- **Flexible roles
- FT/PT**:

- **Paid mileage and paid induction training**:

- **Health & well-being support with free counselling**:

- **Employee referral bonus up to £500**:

- **Excellent career progression opportunities**

**Main Duties**:

- Monitor each shift schedule and prioritize daily workloads to handle calls and adjust work assignments in response to volume fluctuations.
- Provide support in establishing and implementing policies, procedures, and training programs.
- Serve as the first point of escalation for procedural issues/complaints and coach staff regarding how to effectively resolve issues.
- Ensure that the emotional, spiritual, physical, medical, and material needs of the service users are recognized, assessed, and met with.
- Formulate weekly care schedules and ensure that the staff is aware of their relevant duties.
- Carry out Quality assurance checks: use spot checks, supervisions, training, and compliance with the codes of conduct to ensure that carers and team leaders are providing a quality service to our clients and are well trained and motivated to carry out their role.
- Ensure that Management help and guidance is sought in the execution of her/his duties.
- Represent the company at care reviews and other meetings whenever instructed.
- Ensure that weekly timesheets are checked and collated.
- Undertake and keep up to date on a regular basis risk assessments and care plans for service users.
- Undertake regular training reviews with staff and recommend appropriate actions.

**Essential Criteria**:

- Should be working as a Care Coordinator for a minimum of 2 years.
- Experience of working with Home Care Management System like Careline Live, Web poster, Staff plan4, Coldharbor, Tagtronics, CM2000 etc.
- Experience in formulating weekly care plan/schedules.
- Experience of the On-Call Rota system.
- A valid driving license with access to your own car is required.

**Join the LOVE Group and help us provide a care service that really does care**

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Do you have an SVQ level 3 or equivalent in health and social credit

**Experience**:

- coordinator: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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