Process Improvement Specialist

**Purpose**

This role is responsible for delivering process improvement projects with Practice Groups and Business Teams to drive efficiency and improve ways of working for the benefit of our clients, our Lawyers, and the Firm as a whole.

Central to this role will be working a range of stakeholders to agree and deliver on improvement projects that align with the firm’s strategic goals and address the day-to-day challenges faced by our people.

The role sits within the Process Improvement Team, which plays a critical role for the firm in ensuring we continue to meet and exceed the expectations of our clients and stay ahead of the competition whilst increasing revenue and protecting margin.

**Key Dimensions**

The role is responsible for managing small to medium-sized cross-functional and cross-practice project teams to successfully deliver efficiency solutions for the Practice and Business Teams.

Stakeholder management and engagement is a key dimension of this role. The individual will need to work with senior stakeholders within the Practice and Business Teams. They will also need to engage and motivate more junior members of project teams, for whom the project may not be a priority in their day-to-day role, to ensure they deliver on what is expected of them throughout the project lifecycle.

Although based in London, this role has a global reach, involving working closely with key stakeholders in other offices. Building relationships in a culturally sensitive way is crucial to ensuring that projects can be delivered successfully in other regions.

**Key responsibilities and challenges**

Stakeholder Engagement and consultation
- Build strong and lasting relationships with key stakeholders at varying levels of seniority in the Practice and Business Teams
- Build a strong network with colleagues across Legal Operations and Business Teams to keep abreast of initiatives being driven by other functions and how they might impact upon the practice and upon the delivery of process improvement projects

**Deliver Process Improvement projects**
- Work with Partners, Lawyers and Business Managers to identify opportunities for efficiency and process improvement, and work with the relevant teams to deliver the agreed projects
- Facilitate discussions and workshops with Partners, Lawyers and relevant legal ops / Business Teams colleagues to:

- Baseline current process and performance, pinpoint areas of inefficiency and understand their impact
- Identify opportunities to improve efficiency, ensure quality and enhance client service
- Work with other Legal Ops and Business Teams functions as needed to design and test solutions, measure benefits and report back to the relevant stakeholders

**Project and change management**
- Manage a portfolio of small to medium-sized projects, and the associated internal and external resources, to deliver a successful outcome
- Design, manage and deliver projects, taking ownership for driving projects forward, adapting the approach as needed
- Plan and manage pilots to test out new ways of working
- Change planning and management: support the practice to adopt new processes/ways of working

**Analysis**
- Identify key metrics to help demonstrate the benefit of new solutions / ways of working
- Build appropriate reports to measure benefits, collaborating with other functions such as Finance and Business Intelligence
- Competitor and market analysis to keep abreast of innovation and process improvement in the legal market

**Policies, standards and procedures**
- Work with key stakeholders to develop legal processes that are “fit for purpose”, efficient and effective

**Characteristics, Skills & Experience required**:
**Practical Experience**
- Experience of managing a portfolio of small to medium-sized projects
- Experience of Professional Services firms
- Strong project management skills
- Knowledge/experience of process improvement methods and tools

**Office skills**
- Excellent report writing and presentation skills
- Strong PowerPoint skills essential
- Highly competent user of Microsoft desktop productivity tools
- Highly organised

**Character**
- Team player
- Self-starter
- Consultative/inclusive style
- Ability to engage and influence a variety of stakeholders at various levels of seniority
- Analytical and structured
- Willing to challenge accepted ways of working / the ‘status quo’
- Resilient

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- Housing allowance
- Language training provided
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Relocation assistance
- Sick pay
- Store discount
- Unlimited paid holidays
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

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