Supporter Relations Officer

1 day ago

Swindon, United Kingdom National Trust Full time

We are looking for a Supporter Relations Officer to join our busy Supporter Services team. As part of a team, you will be helping us to provide consistent high-quality service in a proactive, responsive and customer-focused way. You must have proven complaint handling experience, outstanding communication skills, an eye for detail, and understand the importance of record keeping.

What it's like to work here:We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members, and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Your contractual location will be our head office in Swindon. We are currently working a hybrid pattern with expectation of 1-2 days in the office per week, with the remaining days at a flexible location.

You will help identify areas for service improvement, as well as writing complaints handling guidance for wider audiences. You’ll also ensure that we are keeping an accurate up-to-date record of all correspondence on our Customer Relationship Management system.

Who we're looking forWe recommend you view the full role profile document attached. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:

- Proven knowledge and significant experience of effective complaint handling
- Flexible customer-focused approach, able to multi-task, prioritise own workload, and maintain confidentiality
- Good organisational skills and ability to prioritise large workloads
- Flexible customer-focused approach, able to multi-task, prioritise own workload, and maintain confidentiality
- Experience of records management and information systems

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK

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