Customer Success Executive

6 days ago

Handforth, United Kingdom PMA Full time

**Overview**:
The PMA delivers a comprehensive portfolio of workshops learning opportunities and formal education programmes through generic pipelines or apprenticeship recruit

We work with a range of public and private sector clients across the UK to train new and existing staff through apprenticeships

If you are hardworking and share a passion for offering apprenticeship opportunities to improve lives, we want to hear from you.
- Monday to Friday no weekend work

**Responsibilities**
- Learner enrolment apprenticeship.
- Data input: PMA platforms and learning management systems.
- Liaising with external clients, employers, learners, and potential clients with appropriate information, advice, guidance and support.
- Completing PMA paperwork to ensure an effective audit trail.
- Maintaining SharePoint with up-to-date information.
- Following PMA policies and procedures to meet expectations and requirements of the organisation.
- Pre-vet CVs, complete screening calls and arrange interviews for our apprenticeship recruit

**Essential Attributes**
- Good numeracy skills
- Accurate keyboard skills
- Knowledge of administrative procedures
- Proficient with Microsoft Office packages for example Forms, SharePoint, Excel, Word, Power Automate,
- Organisational skills
- Data management skills
- Attention to detail and accuracy
- Problem solving
- Adaptability
- Customer service skills
- Communication skills both verbal and written
- Ability to manage conflicting demands and changing priorities
- Confidentiality

**Desirable Attributes**
- Experience of working in a training provider environment
- Customer service experience
- Some advanced education preferred NVQ level 2 in business admin

**Education**
- GCSE or equivalent

**Experience**
- One year required in administration
- One year required in Microsoft Office
- One year preferred in customer service

**PMA reserve the right to close this job at any point**

**You must have authorisation to work in UK as PMA cannot support visa sponsorship.**

Pay: £26,000.00 per year

**Benefits**:

- Work from home

Application question(s):

- In a fast paced, busy role, how would you organise your workload?
- If unsure about how to answer a query, what would be your response be to the client?

Work Location: Hybrid remote in Cheshire, SK9 7BQ

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