Front of House Staff

1 week ago

Port Talbot, United Kingdom Afan Lodge Full time

Are you a friendly and outgoing individual who enjoys providing excellent customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as Front of House Staff at Afan Lodge Hotel.

The Afan Lodge is a well-established and highly regarded hotel located in picturesque Afan Valley. Its hotel is popular with cyclists and walkers looking to explore the beautiful area. This is a very hands on role in a fast paced environment. If you have a passion for hospitality and have great people skills with a friendly approach, we would love to hear from you.

**Salary**:Minimum Wage

**Job Duties & Responsibilities**
- Greeting and welcoming guests as they arrive.
- Providing menus, answering questions, and making recommendations on food and beverage options.
- Taking and processing orders accurately and efficiently.
- Handling cash and credit card transactions.
- Maintaining cleanliness and organisation of the front-of-house area, including tables, chairs, and condiment stations.
- Resolving guest complaints or concerns in a professional and courteous manner.
- Collaborating with colleagues to create a positive work environment and contribute to a cohesive team.
- Checking guests into hotel rooms.

**Key Skills & Qualifications**
- Previous experience in a customer service or hospitality role.
- Excellent communication skills.
- Strong problem-solving skills and ability to handle difficult situations with professionalism.
- Ability to work well in a fast-paced and dynamic environment.
- Polite and friendly.
- Availability to work flexible hours, including evenings and weekends.
- Committed to working as a team.

**Job Types**: Part-time, Permanent

**Salary**: £5.28-£10.42 per hour

**Benefits**:

- On-site parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Physical setting:

- Bar
- Hotel
- Restaurant

Shift:

- Day shift

Ability to commute/relocate:

- Port Talbot: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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