Voluntary Services Co-ordinator

Are you passionate about patient care and service improvement?

Volunteers are vital to the future of Lewisham and Greenwich NHS Trust and it is essential that we recruit and retain the very best volunteers to support our services and that the volunteers have a valuable and worthwhile volunteering experience.

To that end an exciting opportunity has arisen for a substantive Voluntary Services Coordinator based at Queen Elizabeth Hospital who has excellent interpersonal skills with a calm and methodical approach to provide essential administrative support to our department.

We are looking for an individual who can demonstrate an excellent patient focused service in partnership with Trust staff. They will be required to work flexibly to provide an efficient and effective administrative function to support and coordinate the activities of Voluntary Services. This role requires excellent computer, administrative and outstanding communication skills (both verbal and written). Furthermore, they will be a main point of contact for Voluntary Services and will lead in recruiting and placing a team of volunteers to provide support to patients and staff across all wards and departments within the Trust and raise the profile of Voluntary Services both internally and externally.

**For further details / informal visits contact**:
Justine Kelly, Head of Voluntary Services, on 020 3192 6418

Main Tasks,

**Responsibilities**:

- To work as part of a team with responsibility for providing high quality administrative

support to the Voluntary Service Manager and the service.
- Be a first point of contact for the potential volunteers contacting the service.

messages and using initiative to deal with queries where appropriate.
- To respond to all enquires about voluntary work. manner.
- Establish and maintain accurate records of volunteer recruitment activity for the

department.

references, arranging interview dates, health screening and undertaking DBS checks

for potential volunteers.
- To be responsible for confirming volunteer appointments.
- Ensure all volunteers have a signed Code of Conduct and Agreement Form and are

issued with a Trust ID badge.
- To maintain records of all volunteers using Better Impact database.
- Maintain and regularly update volunteer information packs and volunteer vacancies.
- Maintain good contact with volunteers by telephone of face to face and visit

volunteers in the area they are helping.
- To help the Voluntary Services Manger to organise and arrange events for
- Provide a friendly and informed presence in the volunteers’ office.
- Understand and respect the need for confidentiality at all times.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

**Key Result Areas & Performance**:

- To assist with the administration and coordination of volunteer recruitment.
- To maintain database records regarding volunteers
- Support the Voluntary Services Team in the day-day management of the service.