Service Advisor Apprentice

1 day ago

Cambridge, United Kingdom ReMIT Ltd Full time

**Vacancy Overview**:
This is an exciting opportunity to train and qualify as a Customer Service Specialist with excellent ongoing development and career opportunities.

**Working Week**:
Monday - Friday occasional Saturdays

**Detailed Job Description**:
Remit is recruiting on behalf of Glyn Hopkin who are the largest Approved Nissan Independent Dealership, customers are the focus of all Nissan does, and we’re committed to providing the highest levels of service and aftercare. Our Apprentice Customer Serviceadvisors are highly valued members of the aftersales service forming part of a team that communicates between the customer and the workshop with a focus on delivering excellent customer service.
Key Duties:

- Develop confidence to meet and greet customers to qualify work, and identify customer’s additional needs at vehicle drop-off
- Work collectively to seek to improve customer service through identifying service improvement opportunities within the aftersales department
- Learn to understand customer expectations to successfully manage the customer service journey.
- Collect and manage customer information to ensure accurate details are captured
- Learn how to manage customer communication through repairs with timely progress updates
- Maintain knowledge of Nissan retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Learn to confidently present our services and products
Person Requirements:

- People focused with the confidence and personality to develop long term customer relationships.
- Possess good communication skills
- Able to learn and work with processes and guidelines with good core administration skills to accurately capture customer details

**Skills Required**:
Good general computer skills as this will be your daily workstation. Confident and good communication skills with the ability to talk to customers

**Personal Qualities**:
Must be approachable, smart/presentable, punctual and friendly.

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