Service Advisor

2 weeks ago

Cambridge, United Kingdom Prima Ardelle > Motor & Automotive > East Anglia Full time

**SERVICE ADVISOR - CAMBRIDGE**

**DO YOU HAVE STRONG COMMUNICATION SKILLS AND TECHNICAL KNOWLEDGE?**
**ARE YOU PASSIONATE ABOUT CREATING A TRULY CLASS-LEADING CUSTOMER EXPERIENCE?**

My client is an** established well organised retailer**, progressive in its approach with a clearly defined set of company values and a leadership team that delivers against their strategic goals.

The Service Advisor is a pivotal member of the team who is able to take control and create the** best customer experience** possible every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.

This is an ideal position for a **motivated Customer or Client Service Advisor** who is looking for career progression or an existing Service Advisor in a busy car retailer with a track record in **delivering an outstanding customer experience**.

**The Role**

Working as a key member of the aftersales team this role offers you the opportunity to use your customer service skills and organised administration abilities to create happy customers. You will be responsible for a set amount of customers per day with the objective of making their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately in a timely manner.

**Responsibilities**
- Delivering upon the Service Core Process and Company Aftersales Experience as per the training, guidance and expectations given
- Demonstrating alignment with, and engagement in, a robust customer communication strategy
- Maintaining electronic records in a complete and accurate manner
- Developing effective working relationships with the Workshop Team and exure the the 'flow' of information from the initial front-of-house experience is timely, accurate, clear and consultative
- Being integral in contributing to the delviery of a quality culture that is focusd upon first time fixes
- Effectively utilising the tools and resources available to you to become a specialist in your area**.**

**Prerequisites**
- Customer facing experience preferable
- Full Motorcycle Licence essential

**THIS IS AN EXCITING OPPORTUNITY**

**INTERVIEWS ARE BEING BOOKED NOW APPLY IN CONFIDENCE TODAY TO AVOID DISAPPOINTMENT**

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Simply contact us in complete confidence - all interviews are conducted locally.

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