Operations Manager

**Changing the way the world thinks about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Help us make a difference as an Operations Manager.

**A quick look at the role.**

The Operations Manager will be reporting directly to the Business Manager and will be responsible for managing the overall efficient and effective delivery of the Depot's daily operations. Ensuring exceptionally high levels of customer service are maintainedat all times, whilst delivering on the Contract's KPIs, including health & safety and compliance.

**Why it's an opportunity not to be wasted.**
- Ensuring that the Supervisors and work teams deliver on all the service requirements of the contract.
- Constantly reviewing the operations to ensure that efficiency levels are continuously improved upon, bringing value-added performance to the overall contract.
- Working with the Business Manager to develop and implement innovative new and/or additional services for the client, the council generally and to external businesses, which continuously improve on the financial performance of the contract.
- Ensuring that all company policies and procedures and legal obligations are understood and adhered to by all members of staff.
- Management of the SIT meetings in the depot and ensure these are held on a monthly basis or as otherwise required by company procedures.
- Developing and maintain excellent working relationships with the client and internal/external customers. Attend Client/customer meetings as required. Ensure that all reports required as part of the contract are delivered in time for meetings and any followup actions are completed timely.
- Ensuring all records and systems are maintained for the effective and compliant operation of the Contract.
- Working with the Business Manager to ensure that all financial/ budgeted targets are achieved for the Contract including but not limited to overtime, staff numbers and revenue.
- Minimising the use of agency staff and hire vehicles by ensuring that the Supervisors control holidays, manage sickness as required.
- Deputising for the Business Manager in their absence.

**Requirements**:
**Here's what we require**:

- Proven track record of working to clearly defined KPI's
- Good people skills and be able to stay focussed in a tough and demanding environment.
- Knowledge and understanding of the requirements of working within a time critical process environment.
- Experience of people and health and safety management within a multi-shift and industrial / processing environment.
- The ability to communicate with conviction, plan with precision and, most importantly, play well with others.
- Minimum GCSE or equivalent in Maths & English
- IT literate - comfortable using business software and systems and Microsoft Office Suite
- Experience of vehicle management - CPC, tachos, Road Transport Directive (desirable)
- Ability to analyse and manipulate data
- Proven track record of delivering continuous improvement within an operational service led environment.
- Experience of producing and analysing reports using Microsoft Office
- Local geographical knowledge (desirable)
- Excellent planning skills
- Excellent time management skills and ability to work to tight deadlines

**Benefits**

**And here's why you'll love it at Biffa.**

Competitive salary

Ongoing career development, training and coaching - because if you don't grow, we don't grow.

Generous pension scheme.

Medical and dental scheme.

Retail and leisure discounts.

Holiday and travel discounts.

Bike to work scheme

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.