Operations Director

Job Description
Operations Director | Spire Healthcare |Farnham, Surrey | Excellent salary and benefits package available |
Full Time 37.5 hours a week |
Spire Clare Park Hospital is looking to recruit an Operations Director to join its senior management team. You will provide inspirational professional leadership to all non-clinical service areas, working very closely with the Hospital Director and other members of the senior management team. The Operations Director is instrumental in delivering the Annual Operating Plan in line with the strategy for the Hospital in line with Spire Healthcare's Purpose and Values. Spire Healthcare is one of the UK's leading independent hospital groups.

From our 38 hospitals and eight clinics across England, Wales and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology and general surgery. We are the principal independent provider by volume of knee and hip operations in the United Kingdom and we also own and operate sports medicine, physiotherapy and rehabilitation brand, Perform. We work in partnership with c8,760 experienced consultants and our hospitals delivered tailored, personalised care to 1 million inpatients and day case patients in 2023.

We have achieved our market leading position because of our purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business. Our people, tireless commitment to care quality, together with our ambition to enable each and every Spire colleague to flourish differentiates us and has created a safe, patient focused environment where we can work effectively as one team. To demonstrate this in reality, today, more than 98% of our hospitals are rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Key Responsibilities Of This Role Include

• To manage the capacity of the Hospital to maximise the throughput of patients and utilisation of all facilities in line with the safe pathways of care and in keeping with the standards set by the CQC
• To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient and consistent ways of working in line with the Spire Healthcare one best way
• To manage the day-to-day operational performance of the Hospital to deliver the key performance indicators.
• Monitor and review on a regular basis the utilisation of the Hospital's facilities including outpatient clinics, diagnostic imaging sessions and theatre sessions to maximise throughput of patients in line with safe standards of care
• Review the utilisation of space and accommodation throughout the Hospital to maximise clinical capacity
• Develop plans to match staffing levels to activity in all non-clinical areas in line with the establishment tools to make the best of the available capacity
• Manage the implementation of relevant local capex schemes as appropriate

Leadership to ensure efficient and consistent ways of working

• To lead all non-clinical services and colleagues within the Hospital through their Heads of Departments to provide efficient and consistent ways of working
• Ensure that all non-clinical areas of the Hospital are working efficiently and in keeping with the standardised pathways and staffing tools
• Lead the non-clinical teams throughout the Hospital including:
• admin teams in theatre, wards and imaging
• catering
• engineering
• housekeeping
• inpatient and outpatient bookings
• reception
• supplies and procurement
• switchboard
• Promote personal development within teams to ensure the growth of skilled and flexible colleagues capable of working in multiple settings throughout the Hospital
• Work with the Director of Clinical Services to develop strong communication channels between clinical and non-clinical departments that promote the Spire behaviours
• Establish and maintain a comprehensive approach to improving customer service, including setting standards, benchmarking with market leading organisations and agreeing action plans with Heads of Departments
• Review performance based on feedback received from all stakeholders, including patients, and consultants and develop action plans for improvement
• Share best practice with other hospitals creating and support networking opportunities wherever possible

Operational performance management to deliver results

• Manage the day-to-day operational performance of the Hospital to deliver the financial targets and key performance indicators in partnership with the hospital Finance and Commercial Manager, Hospital Director and Senior Management Team.
• Work in partnership with the Finance and Commercial Manager to manage all non-clinical budgets to achieve targets, production of commentaries and variance analysis including initiating and tracking remedial action plans where appropriate.
• Monitor performance and take appropriate action to meet financial targets and KPIs
• Produce action plans, identifying financial targets and improved profitability through maximising revenue capture and reductions in cost
• Ensure compliance with contractual obligations for NHS and other contracts
• Work with Hospital Director and senior management team to identify commercial development opportunities, efficiency improvements and options to share resources and lead on converting such opportunities into operational delivery

Risk Management

• Manage and co-ordinate clinical and non-clinical risk activities ensuring compliance with relevant regulatory bodies.
• Ensure appropriate reporting, investigation and management of incidents is undertaken in accordance with requirements of CQC/HIS/HIW and HSE. Develop and devise procedures as necessary.
• Co-ordinate the dissemination, integration and implementation of corporate and local policies and procedures. Work with colleagues to develop appropriate policies where appropriate, and ensure they are reviewed within the required time frames.
• Adopting a multi-disciplinary approach, in conjunction with colleagues, work to develop an organisational culture which encourages professionals to review practice, report untoward incidents and share lessons learnt without fear of recrimination or censure.

Any Other Duties
The post holder may be required to perform 'on call duties' as required by the business or/and in line with the on call rota

Who We're Looking For –

• Significant previous experience within a similar role, along with the sound knowledge of the management of Non-Clinical teams in a hospital setting
• Effective leadership skills with proven experience within administration and people management
• Excellent interpersonal skills coupled with motivation to be Operational to support our teams at all times
• Excellent interpersonal, communication and presentation skills, including listening and facilitation skills
• Ability to build relationships with all customer groups
• Project management experience
• Highly literate and numerate with strong analytical ability
• Commercially astute with a passion for customer service
• Ability to influence diverse sets of audiences
• Results driven, high levels of determination and initiative
• MUST BE A CAR DRIVER

Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Car Allowance
• Private medical insurance
• Life assurance

We commit to our employee's well-being through work life balance, on-going development, support, and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.
We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills. If you feel you could apply your experience to this exciting role and are motivated by the opportunity to positively impact patients' lives, then please apply today. For more information, please email