Casual Receptionist

We’re looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.
- Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc)._

**_As a Hotel Receptionist, your main role will be: _**
- Delivering excellent customer service to our 135 bedrooms-worth of guests
- Manage all requests we get from guests in a helpful & professional manner
- Contribute fairly to the teams workload on each shift to ensure seamless service for each guest
- Previous hotel reception experience in a hotel environment using Opera PMS
- Excellent problem solving & multi-tasking skills
- Confidence, professionalism and an engaging personality
- Exceptional attention to detail & a passion for the industry
- Please note this role typically involves shifts across morning, afternoon and evening periods. Willingness to support the overnight shift in times of need would be desirable i.e. covering holidays of other staff. With this in mind full flexibility is required to suit the needs of the 24/7 operations of our hotel. In return we will review hours worked on a quarterly basis to see if any permanent contract can then be given._

**About the Hotel**

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation & Food & Beverage
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)

.... as well as real opportunities to develop and gain promotion within the industry.

**_We are an equal opportunities employer._**

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Part-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- hotel receptionist: 1 year (preferred)