Service Advisor

2 weeks ago

Blackburn, United Kingdom Marshall Motor Group Full time

**Service Advisor**
**Location: Marshall Mercedes Benz of Blackburn**

**Hours: Monday to Friday, including Saturday mornings on a rota basis**
**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**
**Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous experience is required, ideally with knowledge of kerridge systems
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Lancashire, BB1 3HT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Service Advisor

    1 week ago

    Blackburn, United Kingdom NC Associates Full time

    **Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book vehicles into the...

  • Customer Service Advisor

    6 days ago

    Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: Monday to Friday 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth...

  • Service Advisor

    6 days ago

    Blackburn, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description **Customer Service Advisor** **Location: Mercedes Benz Of Blackburn** **Hours: 46.25 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,...

  • Service Advisor

    2 weeks ago

    Blackburn, United Kingdom Marshall Motor Holdings Full time

    We are currently recruiting for a Service Advisor to join our Mercedes-Benz of Blackburn dealership. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing...

  • Customer Service Advisor

    5 days ago

    Blackburn, United Kingdom NC Associates Full time

    **Customer Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Customer Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book...

  • Customer Service Sales Advisor

    2 weeks ago

    Blackburn, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - **Blackburn BB1** - £22,000 salary plus monthly bonus, OTE £40,000 - Monday - Friday 1 Saturday per month** **Do you want to work in fun and vibrant environment as a Customer Service Advisor for an award winning company based in Blackburn?** This Inbound Customer Service Advisor role in Blackburn has no cold calling, all...

  • Customer Service Sales Advisor

    6 days ago

    Blackburn, United Kingdom Search Consultancy Full time

    **Customer Service Advisor -Blackburn BB1- £22,000 salary plus monthly bonus, OTE £40,000 - Monday - Friday 1 Saturday per month** **Do you want to work in fun and vibrant environment as a Customer Service Advisor for an award winning company based in Blackburn?** This Inbound Customer Service Advisor role in Blackburn has no cold calling, all customers...

  • Service Advisor

    5 days ago

    Blackburn, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor / Service Receptionist Salary - £25,000 basic / £35,000 OTE (realistic**)**! Location - Blackburn **Richard Abson Group are helping a prestige branded car dealership in Blackburn to find an experienced and quality Service Advisor / Service Receptionist. The business a well-known and reputable dealership in the area, working with...

  • Customer Service Advisor

    5 days ago

    Blackburn, United Kingdom Jobwise Full time

    **Would you like to work in a Customer Services Advisor role for a highly successful and table family owned business where staff feel truly valued and the company develops all senior levels roles from within? The role comes with benefits that include 21 days annual leave, the ability to work either from home or in the office, free onsite car parking, company...

  • Service Advisor

    4 days ago

    Blackburn, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for a Senior Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer...