Bank Medical Records Assistant

**Bank Medical Records Assistant | Administration Department | Customer Service | Impington, Cambridge | Full-Time, Permanent | Competitive Pay and Excellent Benefits, Free Parking | Monday to Friday working**

**Spire Cambridge Lea are looking for a bright and driven individual with a background in administration and customer service to join their established team as a Bank Medical Records Administrator. Providing a first class service to patients ensuring all information and documentation is accurate and actioned on time.**

At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to consultants who are experts in their field and can provide you with personalised treatments, all in a safe environment.

To act as team member in the Medical Records department in order to contribute to the customer services processes by maintaining an efficient medical records system whereby all patient paper records are filed accurately, stored securely and can be easily retrieved and traced.

To ensure that all patients undergoing treatment at Spire Cambridge Lea Hospital have a medical record folder with the relevant forms and documents filed in the appropriate sections.

To ensure that the up to date, complete patient record is available and accessible on the day of the patient's admission to hospital or to clinic as appropriate.

**Duties and responsibilities**
- To ensure that all medical records are collated correctly and filed accurately and available for use as needed within the hospital environment.
- To comply with any requests for the retrieval and delivery of records '“ including medico-legal requests.
- To maintain an effective tracking system for medical records.
- To ensure that lists for out-patient clinics are up to date and reflect current/day to day activity within the hospital clinics/admissions and are delivered to the department prior to the clinic/admission.
- To oversee timely preparation of all records and paperwork related to an out-patient clinic ensuring that files are securely prepared and checked pre-issue.
- To comply with all hospital policies.
- To attend all mandatory training courses and others where required
- To assist with requests for information from organisations outside the hospital in accordance with the Data Protection Act guidelines, including Subject Access Requests (SARs) and information sharing requests.
- To assist in the ordering of medical records from off-site using web based ordering system and to supervise archiving of patient records in accordance with legislation.
- Maintain on-site records in order to ensure availability for agreed timescales dependent upon patient type (e.g. 3 months or longer as applicable to patient type).
- Co-ordinate regular archiving to NDC ensuring all records are traceable within the electronic system (bar-coding for transfer to NDC).

**Who we're looking for**
- Experience working in administration or customer service
- High level of attention to detail
- Excellent telephone manner
- Excellent verbal and written communication skills
- Ability to cope working in a fast-paced environment
- The flexibility to work on our rota as required
- You will need a passion for customer service and be someone who takes pride in what they do

**Benefits**

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: At Spire Cambridge Lea Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. You can get fast access to consultants who are experts in their field and can provide you with personalised treatments, all in a safe environment.