Repair & Maintenance Technical Specialist

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**What you will be doing**
Thames Water is dedicated to delivering a continuous supply of drinking water to our
customers through our infrastructure. The Water Networks Repair and Maintenance teams are responsible for completing repair and maintenance activities on Thames Water's underground water network - pipes and ancillary fittings.
As a **Repair and Maintenance (R&M) Technical Specialist** your role is to provide technical, problem-solving expert support both on-site and remotely to ensure quality repairs are undertaken on the water network.
Your role will work with and coach repair and maintenance teams to deliver for customers in a right-first-time, effective way of working, always keeping a priority focus on health and safety.
You would be part of a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift and 1 in 8 weeks on standby for an average of 45 hours per week. You receive extra payment for this.
We will also be offering a limited number of positions on a working pattern of Monday to Friday, fixed day shifts or Monday to Friday, fixed late shifts. Flexibility to undertake overtime during peak demand is essential.
**We’re looking for you to**:

- Support the on-site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in the most timely, safe and cost-effective way
- Oversee more complex repairs on-site, for example, deep excavations and provide on-site validation of permits to break ground
- Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair
- Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe and effective manner
- Engage with our customers and councils to get work delivered in a timely manner with mínimal disruption
- Work to reduce leakage and the number and length of service interruptions in your area, and support our ability to ensure we are always ready to respond
- Undertake competency assessments of the R&M teams to ensure H&S compliance, and quality of work and to support ongoing skills development

**We are looking for you to have**:

- A full UK driving licence
- EUSR Water Hygiene card
- Street works qualification (NRSWA)/SMSTS
- Service Avoidance L2
- First aid qualification
- Asbestos and COSHH awareness
- Abrasive wheels and manual handling training, as well as Confined Space awareness are desirable

**What’s in it for you?**:

- Our competitive salary package includes an **excellent contributory pension**:

- **26 days holiday per year** increasing to 30 with the length of service
- Wider benefits scheme including **the provision of a small company** van for business purposes, our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.