R&m Technical Specialist

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
We are dedicated to delivering a continuous supply of drinking water to our customers through our infrastructure. The Water Networks Repair and Maintenance teams are responsible for completing repair and maintenance activities on Thames Water's undergroundwater network - pipes and ancillary fittings.
**What you will be doing**
We will be recruiting for Repair & Maintenance (R&M) Supervisors across the Thames Valley, South London, and North London on a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift, and 1 in 8 weeks on standby on an average of 45 hours per week. Wewill also be offering a limited number of positions on a working pattern of Monday to Friday, fixed day shifts, or Monday to Friday, fixed late shifts. Flexibility to undertake overtime during peak demand is essential.
The expectation is that this role will be around 70% depot-based and 30% dig-site-based.
You would be managing, coaching, and developing around six R&M teams (both direct and indirect) to repair and enhance the water network in the most timely and cost-effective manner. Health and safety are paramount in all decisions and repairs.
R&M Supervisors are people experts and will drive the performance of their teams, ensuring that health, safety, and quality standards are maintained.
**We’re looking for you to**:

- Manage operational frontline teams for repair and maintenance activities, with a strong focus on health & safety and quality standards
- Have a good understanding of water networks
- Utilise analytical and problem-solving skills in high-pressure environments
- Engage with customers, councils, and wider stakeholder relationships to help work get delivered promptly with mínimal disruption
- Champion change through a passion for continuous improvement, promoting best practice ways of working, and sharing local knowledge
- Demonstrate strong interpersonal skills to coach and optimise the performance of your frontline teams
- Effectively manage operational risk through engagement with internal and external stakeholders
- Be IT literate as all repair and maintenance work is managed electronically

**Qualifications**:
To succeed in the role, it is expected that you will have:
Essential
- **Full UK Driving Licence**:

- EUSR Water Hygiene
- Street works qualified (NRSWA)/SMSTS
- Service Avoidance L2
- First aid qualified
- Asbestos and COSHH awareness
Desirable
- Abrasive wheels
- Manual handling training
- Confined space awareness

**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including **the provision of a small company van for business purposes,**our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.