Customer Advisors

Are you looking for a fresh opportunity? Do you want to take control of your future? Good news - We are looking for TWO Enthusiastic, Positive Goal-Orientated & Motivated individuals to join our remote working team, in a B2C and B2B Customer Advisor role. One role will focus on providing service excellence within our Operation, dealing with customers and suppliers. The other role will focus on inbound Sales Enquiries providing immediate responses to enquiries, establishing customer needs and closing the sale. We are looking for someone who has great confidence, infectious personality, and strong customer service skills to join our team. Your Mentor and Manager is within the Medway towns (ME8 area) to provide you with local support There will be an "In person" Team Meeting every 6-8 weeks where travel will be required to the Central London area. Working from home, you must have a quiet environment where you can focus and take / make calls. You will successfully interact with all types of people, HNW VIPs and budget travellers. **WHO WE ARE?** We trade as many different brands of our own including First Luggage, Luggage delivery Company, Euro Luggage delivery, Luggage Cloud and many Partner white label brands. We are the world’s leading global door-to-door luggage delivery service with on-boarding options available to the worlds travel and hospitality sectors. We enhance travel experiences by successfully delivering real time luggage delivery solutions direct to the consumer and also via the travel and hospitality and relocation sectors. Along with our websites selling to individuals, we provide our partners - including airlines, rail operators, railway stations and airports, travel agents, hotel groups - with the latest simple to use technology to increase their ancillary revenue and improve customer experience. Our mission is to enhance the passenger journey by providing the solution to travel without luggage, to avoid check-in queues and luggage carousels, to mitigate excess baggage charges, and to repatriate lost luggage. Headquartered in London, First Luggage Ltd was founded in 2004, successfully delivering shipments worldwide with exponential growth. We continue to make our founder’s vision of mainstream travel without luggage a reality. We are the leading luggage delivery company. **WHO ARE YOU?** You are focused on Customer Service, wanting to give a positive answer or solution to all our clients. You have strong confident communication skills. (French, German or Spanish Language - or others - an advantage). You have a commitment to delivering a high level of customer and client satisfaction. You have the ability to work effectively and positively as part of a remote team. **BENEFITS**: A basic salary paid monthly Product training and coaching supported by your assigned mentor. An opportunity for career progression. **REQUIREMENTS**: ** Start date in June/July 2025 ** Excellent communication skills. Customer service-focused attitude Positive Reliable Accountable Strong work ethic Team player Someone with a sense of ownership and pride in their performance and its impact on the company’s success **Job Type**: Full-time (40 hrs p/w), Remote based. Job Summary: **Responsibilities**: - Provide accurate, valid, and complete information to customers - Build sustainable relationships with customers through open and interactive communication - Identify and assess customers' needs to achieve satisfaction - Keep records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments as needed - Provide feedback on the efficiency of the customer service process **Requirements**: - Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication skills - Ability to multi-task, prioritize, and manage time effectively Nice-to-Have Skills: - Strong verbal and written communication skills - Other languages are beneficial **Job Types**: Full-time, Permanent Pay: £27,000.00-£30,000.00 per year **Benefits**: - Company pension - Employee discount - Work from home Schedule: - Monday to Friday **Education**: - GCSE or equivalent (preferred) **Experience**: - Customer service: 1 year (preferred) **Location**: - Medway (preferred) Work Location: Remote Application deadline: 10/06/2025 Reference ID: First Luggage CS remote