Customer Support Agent- Hitchin Head Office

2 weeks ago

Hitchin, United Kingdom European LifeCare Group Full time

**ABOUT US**

Citydoc are part of the European lifecare group

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.

Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic and Citydoc.

European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.

**Job Title**: Customer Support Agent

**Contract**: Permanent

**Pay**: £23,000 per Annum.

**Hours**: 09:00 pm to 17:00 pm

**Overtime**: Available depending on needs to the business

**Working Days**:Monday to Friday

**Location**: Hitchin

**Benefits**:
5% Pension

Employee Assistant Programme

Discount on high street shops

**MAIN DUTIES**

**Key areas of responsibility**:

- Manage and maintain relationships between CityDoc, customers and partners.
- Attend Local Authority meetings and meetings with external stakeholders (such as UKHSA and NHSE).
- Support Senior Management, senior admin and admin staff as and when needed.
- Prepping reports for external meetings.
- Support Management with budget, staffing management, and procurement queries.
- Upskilling team members to ensure efficiency in induction, Performance management and probation reviews is achieved.
- Meet Key Performance Indicators (KPIs).
- Inform customers of necessary vaccines using Travax.
- Must be willing to travel to other locations
- Undertake other duties commensurate with the level of this position
- Comply with Company policies & procedures
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.

**To succeed, you ideally**:

- Are educated to GCSE level or equivalent
- Have worked previously within a customer focused environment and dealt with customers face to face and over the phone providing great service
- Are conversant with Excel, Word, Access and Outlook
- Have excellent verbal communication skills and telephone manner
- Have excellent interpersonal skills, ability to relate to a wide range of people and explain information simply
- Ability to prioritise and work proactively
- Have experience in clinic administration and experience of retail sales

**Mandatory Training**:
**DBS

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