Maintenance Helpdesk Call Advisor

4 days ago


Newcastle Upon Tyne, United Kingdom cms Full time

**Maintenance Helpdesk Call Advisor**

**Temp - Perm**

**Location; Newcastle upon Tyne (Longbenton)**

**Salary up to £20,000**

**Monday - Sunday - 37.5 per week - rotating shift pattern (MUST be available to work 1 in 11 Saturdays) Shifts - between the hours of 6am - 7pm 7.5 hrs per day**
- Looking for a Maintenance Helpdesk Call Advisor to work for a leading Facilities Maintenance company based in Newcastle upon Tyne._

**Duties for the Call Handler may include;**
- As the Call Advisor you're responsible for the planning and dispatching of Reactive Works, Raising Purchase Orders, completing work orders and adding log notes
- Handling inbound and outbound calls
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Dealing with Invoices/ Raising purchase orders
- Chase quotes and input timesheets on a weekly basis.
- Provide service to internal and external clients.
- Generic administration duties



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