Helpdesk Coordinator

1 week ago


Newcastle upon Tyne, United Kingdom 300 North Limited Full time

**Helpdesk Coordinator**
**Newcastle**
**Salary equivalent £22k**
**Long term temp**

We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing facilities company based in Newcastle

The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.

This is a busy role working on a helpdesk that works on NHS contracts

**The main duties of the role include**:

- Taking incoming calls
- Allocating engineers to jobs
- Adding and updating progression notes on jobs
- Closing jobs once completed
- Speaking to engineers and subcontractors to book work in
- Following up with the customers to make sure they are happy with the work
- Ability to prioritize work
- Have scheduling experience using Concept
- Work well under pressure
- Previous experience working on a busy helpdesk

**Job Types**: Temp to perm, Temporary contract, Full-time
Contract length: 3 months

**Salary**: £12.60 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Reference ID: 3466



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