Customer Service Advisor
11 hours ago
We are looking for motivated customer service professionals to complement our fantastic team based in our Lettings Support Center in Leighton Buzzard, LU7. Salary - Up to £19,500. Full-time, permanent, office-based.
**Role - **Customer Service Advisor***
**Location - **Leighton Buzzard, LU7
**Salary -** Up to £19,500***
**Days & Hours - **Mon - Fri 08:30 am - 5:00 pm/9 am - 5:30 pm weekly rotating shifts
**Employment Type - **Full-time, permanent, office-based
As a **Customer Service Advisor,** you will provide property management and tenancy administration support services to branches, landlords, and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
**What’s in it for you as a Customer Service Advisor?**
- Up to £19,500
- Up 25 days holiday plus bank holidays
- Support with training towards ARLA - NFOPP qualifications (additional £1,000 on your basic salary once qualified)
- Industry-leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding, and fun environment
- Team incentives
- Understanding of operations within an estate agency business
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is **MIND. **Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
**Key responsibilities of a Customer Service Advisor**:
You will co-ordinate and liaise with landlords, tenants, and contractors to ensure repair/maintenance works are carried out in time and to agreed standards. You co-ordinate and arrange relevant statutory safety checks.
**Skills and experience required to be a successful Customer Service Advisor**:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate, and detail-oriented
- Organised and able to prioritise workload
- Excellent verbal and written communication skills
Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.
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