Customer Service Administrator and Coordinator

**Customer Service Administrator and Coordinator** who has previous customer services experience with excellent administrative, communication and organisational skills is required by a well-established Manufacturing Company based in Birkenhead,Wirral, Merseyside, North West England.

**TRAINING PROVIDED**

**SALARY**:£19,000 - £22,000 per annum + Benefits

**LOCATION**: Birkenhead, Wirral, Merseyside, North West England

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**:40 Hours per Week, Monday to Friday

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Customer Service Administrator and Coordinator who has previous customer services experience with excellent administrative, communication and organisational skills.

Working as the Customer Service Administrator and Coordinator you will join the team at a well-established B2B Manufacturing Company, providing a professional service to their clients.

The consistent provision of exceptional customer service is therefore crucial. As the Customer Service Administrator and Coordinator you will be responsible for:

- Answering telephone calls, providing customer information, handling queries, and managing customer orders and quotations
- Interacting with the rest of the organisation. You will get involved from the point of quotation and order entry to the point of dispatch and final delivery and invoice to the customer

**DUTIES**

Your duties as the Customer Service Administrator and Coordinator include:

- Manage customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and order confirmations and the order is scheduled into production in time to meet the agreed delivery date
- Effectively handling all types of order entry
- Seek order progress information from other department
- Daily management of late orders in a manner that customers are advised of any delays before the due date
- Provide a friendly, responsive and professional service to all customers
- Respond to customer enquiries and provide information on the full range of products and services
- Ensure that every customer sales enquiry is dealt with in a timely manner
- Open customer accounts
- Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Ensure an efficient and organised system and workspace
- Meet the training and development requirements of the job role
- Ensure that the fitters are aware of their schedule and that cab parts have been dispatched
- Deploy 'Jobs’ to fitters to ensure they are aware of their schedule
- Communicate with Technical Service Engineers with their fittings
- Assist with Hotel Reservations for Technical Service Engineers as and when required

**CANDIDATE REQUIREMENTS**
- Building excellent customer relationships, handling queries, effective complaint handling and order entry
- Managing multiple priorities and coping when under pressure
- Accurate and effective use of a Customer Relationship Management System
- Excellent teamwork and cooperation skills
- The ability to effectively promote, market and 'sell’ the products and services
- Effectively making a difference to the customer, delivering high levels of service with mínimal supervision
- The ability to work as part of a team and under pressure in busy times
- Good literacy, numeracy and verbal communication skills
- IT literate to a high standard
- A positive individual with a 'can do’, results driven approach and attitude
- Keen to develop and learn new skills
- An effective and confident communicator who listens and can express themselves clearly both verbally and literately
- Committed, reliable, responsible, and honest with high integrity
- Welcomes change, is flexible and can adapt and deal with various demands
- Experience in a production scheduling environment and experience in the use of Sage ERP systems would be ideal
- Strong GCSE results with 'C’ or above (or equivalent) in Math and English
- Strong 'A’ Level results (or equivalent)
- Graduate in Business or similar degree is preferable

**BENEFITS - WHY WORK FOR THE COMPANY?**
- Join a well-established, professionally run business based in Birkenhead, Wirral
- Central location, with excellent public transportation links
- Free parking in our secure on-site car park
- Company pension scheme - auto-enrolment following 3 months of service
- 20 days annual leave per year (plus bank holidays)
- Annual Christmas shutdown period
- Full equipment provided
- A company dedicated to the training and development of all its staff - we are committed to ensuring all our staff are competently trained and confident in their job role
- Working within a great team of committed employees, some with over 22 years of continued service

**HOW TO APPLY**

JOB REF: AWDO-P10045

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