Customer Service Scheduler

2 weeks ago


Gateshead, United Kingdom Agilico Workplace Technologies Full time

**Location**:Gateshead
**Salary**: Competitive + Benefits
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A

Agilico is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

**Role Responsibilities**:

- Manage, monitor and prioritise the daily schedules of field-based Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed SLAs to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Liaise with 3rd party suppliers
- Assisting customers with simple user fixes over the phone
- Various administrative duties

**Skills & Experience**:

- Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme



  • Gateshead, United Kingdom Trinity Business Support Full time

    Trinity Business Support are working on behalf of our Gateshead based client to find a Customer Service Scheduler for their on site role. **Role Responsibilities**: - Manage, monitor and prioritise the daily schedules of field-based Engineers - Track and source parts for deliveries - Liaising with warehouse to source parts for devices - Ensure that agreed...


  • Gateshead, United Kingdom Agilico Workplace Technologies Full time

    **Location**: Gateshead **Salary**: Competitive + Benefits **Working Hours**:37.5 per week (Monday to Friday) **Contract**: Full time, Permanent **Role-Grade**:2A Agilico is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements. Our goal is to maximise operational...


  • Gateshead, United Kingdom Agilico Workplace Technologies Full time

    **Job role**:**Service Desk Manager** **Department**:**Support Services **Location**:**Gateshead **Working Pattern**: Monday to Friday (37.5 hours per week) - 4 days in Office **Contract**:**Permanent **Reporting to**:**Gavin Burke (Head of Technical Operations) **What were all about** At Agilico were on a journey to build a better future for our people...


  • Gateshead, United Kingdom TOR RUSTOLEUM Full time

    Process customer orders and complaints onto SAP system - Build relationships with customers - Identify opportunities to enhance customer experience - Liaise with internal departments and external carriers - Any other ad-hoc duties Must be IT literate with an excellent telephone manner. Minimum of 3 years’ experience in a customer service environment and...


  • Gateshead, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking for an experienced Customer Service Advisor to work for our Gateshead base client. Based on Team Valley, our client is a market leader in the maintenance, distribution and repair of bespoke electrical goods. **Role Responsibilities**: - **Manage, monitor and prioritise the daily schedules of field-based...

  • Production Scheduler

    2 weeks ago


    Gateshead, United Kingdom AkzoNobel Full time

    Select how often (in days) to receive an alert:Production SchedulerDate: Sep 22, 2025Location: Gateshead, GBAbout AkzoNobelSince 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is...


  • Gateshead, United Kingdom AkzoNobel Full time

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...


  • Gateshead, United Kingdom AkzoNobel Full time

    About AkzoNobelSince 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to...


  • Gateshead, United Kingdom AkzoNobel Full time

    About AkzoNobelPlease make sure you read the following details carefully before making any applications.Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by...


  • Gateshead, United Kingdom Trinity Business Support Full time

    Trinity Business Support are working on behalf of our Gateshead based client in the search for a Customer Service Administrator in the technology sector. **Main duties & responsibilities** - Logging visits onto the system - Answer incoming calls - Data input - Resolving customer queries - Logging service requests **Skills and experience** - Excellent admin...