Office Administrator Apprentice

Looking to develop a career in administration? Wanting to work in the world of football? Manchester International Football Academy (MIFA), a dynamic organisation, is seeking to appoint an Office Administrator Apprentice to help it support football players aged 16+ from all over the world to experience English football. MIFA is a football and education centre located in Salford, Manchester providing opportunities for young people to access daily professional coaching helping them reach their potential whilst also supporting their academic studies. MIFA also supports professional footballers with their development and careers.

As Office Administrator Apprentice you will be Assisting the Office Manager with administrative tasks, whilst undertaking a Level 3 administration apprenticeship.You will learn administration skills providing general clerical and administrative support. Duties cover answering telephone calls, welcoming customers and visitors, receptionist activities, photocopying, filing, scheduling meetings, helping with enrolment paperwork, daily registration process, creating social media content and assisting with marketing where appropriate. Cover for colleagues will also be part of the role.

This is an exciting opportunity for someone with
- GCSE English and Maths (grade C/4 and above)
- Good communication skills
- Reliability
- Good time keeping
- Professionalism yet flexible
- Good interpersonal skills

Terms and Conditions
- National Minimum Wage
- 30 hours a week, Monday to Friday, 9.00 a.m. to 4.00 p.m. - (1 hr for lunch)
- Level 3 Business Administration Apprenticeship
- Duration of programme
- 12 to 18 months

The successful applicant will be required to complete an enhanced DBS check. We look forward to hearing from you

**JOB DESCRIPTION**

It is a customer facing role so good interpersonal skills are required.

**KEY AREAS**

1 To answer telephone calls and correspondence

2 To welcome customers and visitors

3 Schedule meetings

4 Helping with enrolment paperwork

5 To provide general clerical and administrative support, for example, photocopying, filing, completing forms

6 Receptionist duties

7 Creating social media content

8 Assisting with marketing, where appropriate

10 Use initiative in time management to organise own workload in order to meet deadlines

11 To assist in providing cover for colleagues when required

12 To be aware of and comply with policies and procedures relating to health and safety, security, confidentiality and data protection.

13 Help to identify own personal development needs and to participate in training and other learning activities and performance development as required

13. To carry out any reasonable duties as directed by your manager.

15. To contribute to the overall ethos, work and aims of MIFA

The person specification provides an indication of the skills and experience that MIFA is seeking.

**Person Specification Office Administrator Apprentice**

**Experience**
- Experience of general clerical and administrative work

**Qualifications/Training**
- Possess good numeracy and literacy skills, GCSE English and Maths (grade C/4 and above)
- Professional yet flexible

**Knowledge/Skills**
- Ability to manage own workload effectively
- Good communication skills
- Knowledge and experience of information technology and ability to use ICT packages, including spreadsheets, data bases and wordprocessing
- Possess good keyboard skills in order to produce high quality documents
- Accuracy and precision when handling enrolment paperwork
- Ability to relate well to students and customers
- Be able to work constructively as part of a team, understanding MIFA roles and responsibilities and your own position within these
- Ability to identify your own training and development needs

**Personal Style and Behaviour**
- Tact, diplomacy and professionalism in all interpersonal relationships with customers, students and colleagues at work
- Reliable
- Self motivation and personal drive to complete tasks to the required timescales and quality standards
- Good time keeping
- Good interpersonal skills
- Professional
- The flexibility to adapt to changing workloads demands and new challenges.
- Personal commitment to ensure that MIFA services are equally accessible and appropriate to meet the diverse needs of the service users.
- Personal commitment to continuous self-development.
- Personal commitment to continuous MIFA improvement.
- Personal commitment to MIFA’s professional standards, including dress code as appropriate.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £10,000.00 per year

**Benefits**:

- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- SALFORD: reliably commute or plan to relocate before starting work (required)

Work Location: One location